30% Support and Enablement - Collaborates with product and project teams to understand needs and enable them with infrastructure; Supports technology architecture design review efforts for project and product teams; Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate; Drives root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions; Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability; Acts as a vendor liaison, owning resourcing, issue management, and documentation; Leads the production of in-house documentation around solutions; Provides application support for software running in production; Acts as a mentor to more junior Systems Engineers; Drives converting KB articles into AI models; Drives changes to analytic models used to analyze performance. 25% Delivery and Execution - Leads configuration, debugging, and support for information technology solutions; Leads field and corporate rollouts of technology; Leads the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs; Creates and optimizes specifications for technology solutions; Produces and manages purchase requests for hardware and software; Leads development of test suites (functional, destructive, etc) to enable successful rapid deployment of infrastructure as code to production.