Under the direct supervision of the Leads & RN Clinical Manager for Case Management, the RN/LVN Case Manager is responsible for assessing, planning, implementing monitoring and evaluating options and services to develop a patient focused action plan for their patients. · Must be able to triage, prioritize and identify what is urgent vs non-urgent and must be able to manage diverse areas of understanding and interface effectively with all employees, members, employers, MPM personnel and providers.