Skills you will need here:** + 10+ years of experience in enterprise sales strategy, strategic partnerships, business development, go-to-market leadership, consulting, or related commercial leadership roles within sophisticated B2B environments + Experience influencing executive-level enterprise buying decisions and developing strategic institutional engagements + Shown success operating across matrixed organizations to drive enterprise growth initiatives and commercial alignment + Strong executive presence with the ability to engage credibly with C-suite leaders, institutional collaborators, and senior internal executives + Proven track record to connect central initiatives to measurable business and revenue outcomes + Strong analytical and commercial competence with experience using data, market intelligence, and customer insights to influence strategy + Experience in Higher Education, EdTech, SaaS, enterprise technology, or complex consultative sales environments strongly preferred + Proficiency with Salesforce, Power BI/Tableau, Excel, and enterprise sales intelligence tools + Exceptional communication, relationship management, and cross-functional leadership capabilities Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. The Customer Engagement Director partners closely with Sales, Marketing, Product, Customer Success, Revenue Operations, and executive leadership to influence enterprise account strategy, accelerate market penetration, and improve organizational alignment around strategic growth priorities.