What You’ll Do - Serve as a key internal resource for Syteline CloudSuite Industrial and related business applications - Help departments use business systems consistently and effectively - Troubleshoot system and process issues and identify opportunities for improvement - Support ERP stabilization, continuous improvement, testing, implementation, and user adoption - Review and improve master data, workflows, reporting, and process alignment - Develop and maintain reports, dashboards, data views, and decision-support tools - Improve data quality and reduce duplicate entry, manual reporting, spreadsheets, and workarounds - Partner with leaders to establish useful metrics and improve business visibility - Provide hands-on user training, coaching, and support - Create and maintain documentation, work instructions, and process guides - Identify process gaps and lead or support improvement projects from problem identification through implementation - Coordinate with ERP consultants, software vendors, managed IT providers, and cybersecurity partners when needed - Translate business needs into clear system requirements, priorities, and actionable solutions What Success Looks Like In this role, your work will help Klesk achieve: - Stronger ERP adoption and system utilization - More accurate and reliable business data - Better reporting and visibility for decision-making - Fewer spreadsheets, workarounds, and manual processes - Better documentation and user confidence - Stronger alignment between business processes and system capabilities - More effective collaboration across Finance, Operations, Quality, Supply Chain, and Sales - Practical system improvements that support continued company growth What We’re Looking For Required: - Experience supporting ERP, business systems, reporting, data, or process improvement in a manufacturing or operations environment - Strong understanding of how business processes connect to system usage and data quality - Experience working cross-functionally to solve system and process challenges - Ability to turn user needs into practical system improvements, reports, workflows, or documentation - Strong communication skills with both technical and non-technical employees - Demonstrated ownership, initiative, problem-solving, and follow-through - Comfortable working hands-on in a growing organization where systems and processes are continuing to mature Preferred: - Experience with Syteline CloudSuite Industrial or another manufacturing ERP - Experience with Power BI, SQL, Power Query, Excel, or similar reporting/data tools - Experience with master data, data cleanup, governance, or ERP adoption - Manufacturing, industrial, aerospace, medical device, or regulated-industry experience - Familiarity with CRM, Microsoft 365, workflow tools, or system integrations - Experience working with external ERP consultants, IT providers, cybersecurity partners, or software vendors Important: This Is a Business Systems Role — Not an IT Infrastructure Role This position is focused on ERP, business applications, data, reporting, process improvement, and user enablement. You will not be responsible for: - Hardware or help desk support - IT infrastructure leadership - Cybersecurity leadership - Serving as a CIO or CISO - Replacing Klesk’s managed IT or cybersecurity partners Instead, you’ll be the internal business systems partner who helps ensure our technology is being used effectively to support the business.