Provides guidance and resolution to students and departments via in-person, e-mail, phone and Service Now for holds, registration issues, delayed lockbox payments, negotiated lockbox payments not posted, returned checks/fees, 529 plans, outside awards, wire inquiries and missing stipend payments. The Senior Student Services Representative is a front facing role and will support Student Financial Services operations by welcoming and communicating with students and departmental administrators while accurately managing varied payment processing, virtual queue review, and research/resolution via transactional processing.