What You'll DoRun day-to-day Remote Testing operations during your assigned shiftMaintain an active and visible leadership presence with the teamMonitor testing queues, staffing, workflow, and assignments in real timeAssign onboarding and proctoring sessionsEnsure established testing and security procedures are being followedIdentify unusual or potentially suspicious testing activity and escalate appropriatelyAssist employees with questions and real-time problem solvingHandle initial candidate escalations and operational concernsCommunicate important issues and shift information to the Supervisor and other Team LeadsProvide immediate coaching and feedback when neededDocument employee or operational concerns for Supervisor follow-upCoordinate breaks and coverage to maintain service levelsStep in as an OBA or Proctor whenever operational demand requires itSupport calls, emails, or SMS when additional customer-service coverage is neededThis Is a Working Leadership PositionOur Team Leads aren't removed from the work-they are part of it. What We're Looking ForPrevious leadership, senior-agent, trainer, or Team Lead experience preferredStrong communication and problem-solving skillsComfortable giving employees direction and immediate feedbackAble to remain calm and make decisions in a fast-moving environmentHighly observant with strong attention to detailComfortable identifying and escalating potential security concernsTechnically savvy and comfortable troubleshootingAble to prioritize several competing needs at onceWilling to jump into frontline work whenever the operation needs supportReliable, accountable, and consistentComfortable working within strict procedures and security requirementsExperience in remote testing, proctoring, call centers, customer service, or operations is strongly preferred.