Role Objectives and Responsibilities Staffing Model, Capacity Planning & Performance Management Build a repeatable and scalable staffing model tied to health system profile, clinical programs, enrollment targets, and patient volume across all sites Define productivity and success metrics for the CRS team (e.g., prescreening throughput, consent conversion) tied to business and pharma customer delivery targets Build dashboards and reporting cadences that give leadership visibility into team and site performance Use performance data to identify skill gaps and direct training investment where it matters most Leadership & Execution Build the playbooks, SOPs, and management cadence needed to run a consistent, high-quality distributed field team Directly manage the Clinical Operations team, ensuring regulatory work such as study-startup, TMF management, documentation, site/IRB coordination, and site monitoring is a tightly integrated part of the same function Build scalable training and development infrastructure for a distributed field and regulatory operations workforce Train onsite team to represent N-Power's mission and value proposition to practices Serve as an escalation point for site-level relationship risks and support rollout of new initiatives or workflow changes across the network Partner closely with Network Operations leadership and other cross-functional teams to align CRS and Clinical Operations priorities with broader network strategy Perform additional duties and responsibilities as required. Demonstrated ability to build repeatable playbooks, SOPs, and processes as teams and programs grow Metrics-driven: experience building staffing models, capacity plans, and KPI/reporting frameworks from scratch Experience designing training and development infrastructure for a distributed clinical workforce Bachelor's degree or equivalent professional experience Exceptional written and verbal communication skills, with the ability to engage and influence senior stakeholders, clinical teams, and technical experts alike Collaborative, hands-on leader who thrives in dynamic environments; generous, curious, and humble Preferred Familiarity with CTMS, EDC, or similar clinical trial systems as they relate to site-level workflow Travel Requirements Travel expected as needed to support regional teams.