Needs Assessment & Discovery: Lead structured needs assessments with dealer principals, general managers, and department leaders to document current workflows, lead and customer management processes, data, integrations, and goals across the dealership’s new and used sales, parts, and service departments. Cross-Functional Coordination: Coordinate the activities of Support, Development, Product, Sales, and Account Management that contribute to each implementation - scoping requests, tracking deliverables, escalating blockers, and ensuring a clean handoff to Account Management after go-live.