Produces and monitors key performance metrics, including: Percent of cases settled pre-IDR, averaged negotiated rate versus initial offer, percent of negotiations escalated to IDR, provider acceptance rate, IDR award versus QPA, IDR win rate, win rate by arbitrator, etc. Develops visual dashboards that summarize OON dispute performance, financial impact, and strategic opportunities; creates executive-ready reporting materials for leadership reviews and governance forums; develops drill-down capability from enterprise-level performance to market, provider, specialty and case-level detail.