Provide subject matter expertise for ServiceNow and ITIL, recommending and designing solutions to be implemented on the ServiceNow platform, including instantiation of new modules as well as helping improve and streamline existing capabilities and applications. Configure and enhance all aspects of ServiceNow, such as workflow, user interface (UI), client scripts, business rules, catalogs, orchestration and more, utilizing out-of-the-box functionality as much as possible and customization when necessary.