The Product Support Analyst is a member of the Epiq Service Cloud Support team within Epiq's Legal Solutions business unit and is responsible for Level 1 and 2 technical triage of Support Incident tickets for Epiq’s proprietary eDiscovery and Data Mining platforms, including, but not limited to, Epiq Discover , Epiq AI, and Canopy for Data Mining. We are seeking a high-energy, talented Product Support Analyst to join our team powering world-class eDiscovery and Data Mining platforms—including Epiq Discover , Epiq AI , Epiq Narrate , Epiq Capture , Epiq Processing , Epiq Chat Connector , and Canopy.