Interpersonal Savvy - Effectiveness at interacting respectfully and positively with colleagues, outside partners, and audiences, demonstrating and developing emotional intelligence, being approachable, earning likeability, seeking to understand differences of opinion and perspective, disagreeing respectfully, and solving conflict proactively. Work Management - Effectiveness at getting and staying organized, planning the work on the immediate horizon, staying focused on the highest priorities, using essential technologies, generating documentation, meeting goals and deadlines, using time and all resources efficiently, and following policies and procedures.