In this role, you will:Provide compassionate crisis support through phone, text, and chatListen without judgment and build rapport with people experiencing emotional distressAssess safety and help individuals navigate behavioral health, substance use, relationship, financial, basic-needs, and other life challengesCollaborate with help seekers to develop safety plans and identify practical next stepsConnect individuals with behavioral health and community resources throughout WisconsinCoordinate additional crisis or emergency support when necessaryComplete timely and accurate documentationParticipate in ongoing coaching, supervision, training, and professional developmentWork alongside a team that values collaboration, learning, respect, and continuous improvementThe position includes crisis assessment, safety planning, resource coordination, documentation, quality review, coaching, and collaboration with community providers and emergency resources when appropriate. Work Where You Can Do Your Best WorkDepending on business needs and eligibility, this position offers the opportunity to work:Fully remote | Hybrid | In person in Green BayRemote employees must:Live and work within WisconsinMaintain a private and secure workspaceHave reliable high-speed internetMeet Family Services' technology and remote-work requirementsTeam members work a 2-2-3 rotation (11-hour shifts), enjoying every other three-day weekend off!