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The Software Engineer position will be responsible for hands-on development as well as lead the development of Next Generation Enterprise solutions for Contact Center Tech Team. This included IVR in InContact using VCC scripting as well as building and maintaining services used in the Contact Center space.

<h5>Software Engineer </h5>The Software Engineer position will be responsible for hands-on development as well as lead the development of Next Generation Enterprise solutions for Contact Center Tech Team. They will be working on Global eCommerce, Sam's, Client, and other areas. SE will be responsible for application development in support of the multi-platform roadmap. Responsible for application architecture, ensure high performance, scalability, and availability for those applications. Areas of responsibility include: <ul><li>Involved in planning of system and development deployment as well as responsible for meeting software compliance standards </li><li>Drives technical vision and influences product roadmap and vision </li><li>Implement large-scale, complex, cross-functional projects </li><li>Leads the discovery phase of large projects to develop high level design </li><li>Supervise the work of cross-functional groups of engineers, including offshore associates </li><li>Directs root cause analysis of critical business and production issues </li><li>Documents testing and maintenance of application corrections and improvements </li><li>Influence decisions, builds consensus, and resolves conflicts constructively and proactively </li><li>Supports business objectives and ensures the business needs are being met </li><li>This position will be responsible for development of Contact Center Solutions. </li><li>This included IVR in InContact using VCC scripting as well as building and maintaining services used in the Contact Center space. </li></ul>

SAMPRASOFT

Software Engineer | Remote |

Business Analysis

Business Support

Call Centers

Cross-Functional

Multiplatform/Cross-Platform

Product Planning

Regulatory Compliance

Root Cause Analysis

Scripting (Scripting Languages)

Software Development

Software Engineering

Voice Response Systems

eCommerce

Hire Recruits

MONTH

Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose to work.  Peterson Life & Wealth is one of the fastest-growing agencies in the country, and we’re looking for motivated individuals ready to take control of their time and income!

Time freedom, uncapped income, and a team that actually has your back. Join our incredible culture of experienced agents ready to help you take the next step! Peterson Life & Wealth is one of the fastest-growing agencies in the country, and we’re looking for motivated individuals ready to take control of their time and income! Whether full-time or part-time, we provide the tools, training, and support to help you succeed in the life insurance industry and in life.✅ Why Join Peterson Life & Wealth?<ul><li>Work from anywhere (fully remote)</li><li>Part-time or full-time flexibility</li><li>Uncapped commission (fast payouts – average policy pays $1,200)</li><li>Access to 30+ top-rated carriers (Mutual of Omaha, Americo, Gerber, etc.)</li><li>Warm leads available – no cold calling necessary</li><li>Culture of growth, support, and fun</li><li>Systems and training designed for new agents</li><li>Bonuses, including trips to 5-star resorts and equity opportunities</li><li>(If Unlicensed) We provide assistance obtain your life & health license</li></ul>✍️ Position Details:<ul><li>1099 Commission-Only role.</li><li>Selling life insurance to pre-qualified leads or warm market.</li></ul> What You'll Be Doing:<ul><li>Help families protect their finances through life insurance and wealth-building products</li><li>Use warm leads (people who have requested information) or help your personal network, your choice</li><li>Submit online applications (no medical exams needed – most apps take 15–30 mins)</li><li>Earn commission – paid within 24–72 hours on average</li></ul> Requirements:<ul><li>Must be 18+ and U.S. Work Authorization</li><li>Access to a phone and computer</li><li>Must be coachable and self-motivated</li><li>Life insurance license (or willingness to get one – we help with training)</li></ul>No agent’s success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose to work.Powered by JazzHR

Peterson Life & Wealth

Life Insurance Broker (Remote) | Licensed and Unlicensed Welcome

Insurance

Insurance Sales

Life Insurance

Product Development

Sales Qualification

Sales Training

partner JazzHR

ADAPTED_NOW

Working with a high degree of autonomy, the engineer independently diagnoses and troubleshoots escalated issues, performs root‑cause analysis, and drives resolution in partnership with customers and internal Engineering teams. The Technical Support Engineer III delivers advanced technical support to Rocket customers within the z/Security Business Unit, resolving complex issues related to product installation, configuration, and functionality.

YEAR

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Technical Support Engineer III delivers advanced technical support to Rocket customers within the z/Security Business Unit, resolving complex issues related to product installation, configuration, and functionality. This role requires strong Tier 3 support experience, including hands‑on exposure to IBM Guardium Data Security and Multi‑Factor Authentication solutions. Working with a high degree of autonomy, the engineer independently diagnoses and troubleshoots escalated issues, performs root‑cause analysis, and drives resolution in partnership with customers and internal Engineering teams. The Technical Support Engineer III serves as a senior technical resource within the team, contributing expertise to complex problem scenarios while operating with limited direction in a collaborative, fast‑paced environment. Essential Duties and Responsibilities : + Able to assess customer needs and set expectations + Provide moderate application guidance and level II customer support and resolution for assigned product list + Verify accuracy of business impact statements as provided by the customer + Perform problem verification by confirming a customer’s environment, error messages, and symptoms of a problem + Able to troubleshoot common problems + Use testing tools for troubleshooting + Research moderate to complex cases using knowledgebases, documentation etc. + Gather and analyze information to develop reproducible cases + Prepare, recommend and implement solutions + Mastery of creating case tracking details for use by team members for similar/future problem resolution + Assist other Support Engineers at different levels + Accountable for team and individual results + Participate in internal projects and other work as directed + Self-directed learning to expand expertise of IBM/Rocket Software products + Contributes to training content, as necessary + Act as a point of escalation in the preparation, recommendation, and implementation of solutions for junior technical support team members + Available for some after hours, weekend and holiday work Required Qualifications: + Experience Level: 5 to 10+ years in a mainframe systems programming or advanced technical support role. + Academic Background: A bachelor’s degree in computer science, Engineering, or a related field (or equivalent professional experience). + Advanced English communication for interfacing with global engineering teams and explaining complex root-cause analyses to enterprise clients IBM Security Guardium S‑TAP for z/OS + Strong understanding of S‑TAP data monitoring mechanisms, including traffic interception via SMF exits, DB2/IMS/CICS interfaces, and UNIX System Services (USS). + Experience analyzing and optimizing the CPU and memory footprint of S‑TAP agents running on high‑volume production LPARs. + Proven ability to configure and maintain integration between z/OS agents and the Guardium Collector appliance, including TLS/SSL certificate management. IBM Z Multi‑Factor Authentication (MFA) + Knowledge of integrating multiple authentication factors, including RSA SecurID, RADIUS, PIV/CAC smart cards, and OIDC‑compliant identity providers. + Understanding MFA readiness for z/OS applications such as TSO/E, CICS, and IMS, with the ability to troubleshoot PassTicket and JWT (JSON Web Token)‑related issues. + Hands‑on experience configuring PAGENT, AT‑TLS, and required started tasks to support the MFA services environment. At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. #LI-JC1 #LI-Remote Annual salary range for this position is between $89,000.00 - $120,150.00 gross before taxes. . What Rocket Software can offer you in USA: Unlimited Vacation Time as well as paid holidays and sick time Health and Wellness coverage options for Rocketeers and dependents Life and disability coverage Fidelity 401(k) and Roth Retirement Savings with matching contributions Monthly student debt benefit program Tuition Reimbursement and Certificate Reimbursement Program opportunities Leadership and skills training opportunities EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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Software Engineer | Remote | SAMPRASOFT

Life Insurance Broker (Remote) | Licensed and Unlicensed Welcome Peterson Life & Wealth

Senior Technical Support Engineer Rocket Software

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