FULL_TIME

FEED

YEAR

Acting as a representative for either our contract or brokerage carriers, you will be responsible for soliciting, underwriting, marketing, and ultimately securing coverage for our business enterprises within the excess and surplus lines marketplace. In today's rapidly evolving business landscape, embracing cutting-edge technology is not just a choice but a necessity for staying relevant in the marketplace.

Hours: 8:30-5:00 Local TimeLocation: Remote or hybrid, depending on your areaCompensation: $65,000 - $150,000Who We Are:Welcome to USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation. Our extensive network spans over 400 different markets and we proudly write business in all 50 states.USG has consistently earned recognition for our excellence, being ranked as a 5-star MGA by Insurance Business of America for four consecutive years. Moreover, we take pride in our continuous acknowledgment as a Top Insurance Workplace over the past five years, as voted on by our current team members.We at USG prioritize fostering a collaborative and mentoring-focused environment. We recognize the pivotal role each team member plays in our success, emphasizing hands-on training to ensure everyone feels comfortable and confident in their role. At USG, we actively empower our team members to bring their authentic selves to the workplace, recognizing that fostering diversity is essential for a thriving, creative, and dynamic professional environment.In today's rapidly evolving business landscape, embracing cutting-edge technology is not just a choice but a necessity for staying relevant in the marketplace. Our in-house IT development and support teams expertly oversee and manage both our proprietary and third-party systems, ensuring our sales operations stay at the forefront of technological advancement.Embark on your professional journey with USG, where it's more than just a job, it's a vibrant and supportive community committed to nurturing your success.The Role ItselfIn this role, you will engage directly with our primary customer, the independent Property and Casualty Retail Agent. Acting as a representative for either our contract or brokerage carriers, you will be responsible for soliciting, underwriting, marketing, and ultimately securing coverage for our business enterprises within the excess and surplus lines marketplace. Effective relationship-building skills are crucial to collaborate with our partners, aiming to cultivate a profitable book of business.Responsibilities include:<ul><li>Develop and maintain strong relationships with retail agents to drive new business opportunities and grow an assigned book of business.</li><li>Evaluate, underwrite, and broker risks by analyzing coverage needs, exposures, and market conditions to deliver competitive solutions.</li><li>Market submissions to carrier partners and negotiate terms, pricing, and coverage to achieve optimal outcomes for clients and the organization.</li><li>Manage the full lifecycle of accounts, including new business, renewals, endorsements, and servicing needs.</li><li>Collaborate with internal teams and carrier partners to ensure timely processing, placement, and policy issuance.</li><li>Maintain a high level of responsiveness and professionalism in all communications with agents, carriers, and internal stakeholders.</li><li>Monitor market trends, carrier appetite, and industry developments to identify new opportunities and stay competitive.</li><li>Ensure compliance with company guidelines, underwriting standards, and regulatory requirements.</li><li>Accurately document account activity and maintain records within agency management systems.</li><li>Contribute to the growth and profitability of the business by meeting or exceeding production and revenue goals.</li></ul>What We Are Looking For:To perform this job successfully, an individual must be able to demonstrate consistent competency in each essential job duty.<ul><li>3 years of either wholesale broker/MGA or carrier experience, excess & surplus lines preferred</li><li>Must be a sales driven “people person” who likes to establish new relationships while learning communication strategies and sales methods.</li><li>Energetic, self-motivated, goal oriented, and able to thrive in a team environment.</li><li>Strong knowledge and experience of property and casualty insurance including: coverages, rating, terminology and technical procedures.</li><li>Certificates, Licenses, Registrations: P&C License required. E&S License preferred, but not required.</li><li>Must be experienced in Microsoft Suite, and other Windows based software applications.</li><li>Ability to quickly learn new programs and applications.</li></ul>What USG has to offer:<ul><li>Company-paid benefits: Short-Term Disability, Long-Term Disability, Basic Life, AD&D, and Team member Assistance Program</li><li>Medical, Dental, Vision, and Life</li><li>401K Retirement Plan</li><li>Flexible Spending Account</li><li>Dependent Care</li><li>Tuition Reimbursement</li><li>A week of hands-on, in-person training to meet our corporate team</li><li>Access to 24/7 virtual training through USG University</li><li>Outstanding Company Holiday Schedule and Generous Paid Time Off Package</li><li>Potential for exponential growth in the company</li></ul>Join Us!If you're excited about the wholesale industry and are ready to contribute your skills and passion to a dynamic team, USG Insurance Services is the perfect company for you. We're looking for individuals who share our entrepreneurial spirit and are eager to help us shape the future of wholesale insurance.Visit https://www.usgins.com/index.aspx to learn more about our work, our team, and the opportunities we have available.Powered by JazzHR

USG Insurance Services, Inc.

Production Underwriter/Broker

Brokerage

Business Growth

Business Writing

Community Support

Corporate Compliance

Diversity

Entrepreneurship

Establish Priorities

Exceeded Sales Goal

Insurance

Interpersonal Skills

Lead Generation

Leading Edge Technology

Maintain Compliance

Market Tracking

Market Trend Analysis

Marketing

Mentoring

Microsoft Product Family

Microsoft Windows Operating System

Needs Assessment

Negotiation Skills

Pricing

Profit & Loss

Property and Casualty Insurance

Record Keeping

Records Management

Regulatory Requirements

Retail

Risk Analysis

Sales

Sales Operations

Sales Prospecting

Sales Strategy

Team Player

Technical Support

Time Management

Underwriting

Wholesale Industry

partner JazzHR

UNKNOWN

OTHER

This role ensures agents are trained on product knowledge, systems, sales execution, objection handling, customer engagement, and compliance requirements so they can transition to production with confidence and meet performance expectations. SAPS LLC is looking for a Call Center Trainer to be responsible for preparing new and existing agents to perform successfully in a sales-driven call center environment.

Remote Call Center Trainer Job Type: Full-Time  Pay: $50,000–$65,000 base + $2,000–$10,000 annual incentive  Schedule:  40h weekly within 7 AM – 11 PM CST Location: Remote (Eligible States: TX, FL, NC, GA, KY, AL, MS, LA, and TN)About the Role SAPS LLC is looking for a Call Center Trainer to be responsible for preparing new and existing agents to perform successfully in a sales-driven call center environment. This role ensures agents are trained on product knowledge, systems, sales execution, objection handling, customer engagement, and compliance requirements so they can transition to production with confidence and meet performance expectations. What You'll Do •Deliver virtual and classroom call center training for new hires and existing agents •Coach agents through live call monitoring, roleplay, and one-on-one feedback •Develop and update training materials, scripts, and sales exercises •Identify skill gaps and escalate performance risks to the Training Manager •Document daily EOD recaps and live monitoring findings with behavioral specificityMinimum Requirements •2–5 years of call center experience in sales or customer service •Experience delivering training, coaching, or onboarding in a call center environment •Strong knowledge of sales techniques, objection handling, and CRM systems •Proficient in Google Workspace, Slides, and learning management toolsBenefits •Health, Dental, Vision, Disability, and Life Insurance •401(k)/Roth IRA Match •Paid Time Off •Free Counseling Services •Remote Work Flexibility •FSA Account Offerings •Discounts on travel, movie tickets, electronics, and more Hiring Process Applicants must complete a short assessment before interviews through Test Gorilla. As an equal-opportunity employer, we are committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited groups specified in applicable federal, state and local laws.

US Service Animals

Remote Call Center Trainer

Call Centers

Call Monitoring

Coaching

Customer Relationship Management (CRM) Systems

Customer Support/Service

Disability Insurance

Electronics

Flexible Spending Accounts

Life Insurance

Onboarding

Regulatory Compliance

Scripting (Scripting Languages)

Telesales

Training/Teaching

BreezyHR

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