The Director must bring strong technical aptitude, business process fluency, and ownership-minded leadership to challenge designs, evaluate tradeoffs, guide delivery teams, and drive platform health across Salesforce, Certinia PSA, Quote-to-Cash capabilities, ZoomInfo, Outreach, integrations, Data Cloud, Agentforce, and AI-enabled capabilities. Provide hands-on technical leadership across Salesforce and related platforms, including Sales Cloud, Service Cloud, Revenue Cloud/CPQ, Certinia PSA, Data Cloud, Flow, Apex, Lightning Web Components, APIs, integrations, middleware, automation, ZoomInfo, Outreach, and other Sales & Service tools.