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We are seeking Customer Advocates who combine strong technical capability with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization. As a Customer Advocate, you will manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries.

<br/><h2>Customer Advocate - Full-Time (Remote)</h2><p><strong>Disabled Veteran Solutions (DVS)</strong></p><h3>A Career With Purpose - Not Just a Job</h3><p>Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. We are seeking Customer Advocates who combine strong technical capability with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization.</p><p>This is a full-time, remote position designed for individuals who value stability, accountability, and advancement. We invest significantly in our team members - including an intensive 8-week paid training program - and we hire individuals who are ready to commit and grow.</p><h3>The Role</h3><p>As a Customer Advocate, you will manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries.</p><p>This is a fast-paced, structured environment requiring:</p><ul><li><p>Real-time navigation of multiple web-based platforms</p></li><li><p>Accurate documentation across systems</p></li><li><p>Confident use of Microsoft Word, Excel, Outlook, and Teams</p></li><li><p>Strong written and verbal communication</p></li><li><p>Consistent adherence to process and compliance standards</p></li></ul><p>Success in this role requires both compassion and technical precision.</p><h3>Technical & Computer Proficiency (Critical Requirement)</h3><p>This is not an entry-level computer role.</p><p>Candidates must be comfortable:</p><ul><li><p>Navigating multiple browser windows simultaneously</p></li><li><p>Switching between systems while actively speaking with members</p></li><li><p>Documenting in real time without sacrificing call quality</p></li><li><p>Utilizing Microsoft Word, Excel, Outlook, and Teams efficiently</p></li><li><p>Troubleshooting basic system or navigation issues independently</p></li></ul><p>Candidates will be evaluated for computer proficiency during the hiring process.</p><h3>Schedule & Training</h3><p><strong>Full-Time | 100% Remote | Monday-Friday</strong></p><p>Shifts are 8 hours between 8:00 AM - 8:00 PM EST.</p><p><strong>Training Schedule:</strong><br/>8:00 AM - 4:30 PM EST<br/>100% mandatory attendance for the full 8-week program.</p><p>Permanent Schedule:<br/>Monday through Friday: 9:30 AM - 6:00 PM EST</p><p>Start Date: <strong>May 11, 2026</strong></p><p><br/>This role requires reliability and consistent attendance. It is not structured for part-time, temporary or transitional employment.</p><h3>Required Qualifications</h3><ul><li><p>High School Diploma (Associate degree or higher preferred)</p></li><li><p>Prior customer service experience handling complex or sensitive matters</p></li><li><p>Strong proficiency in Microsoft Word, Excel, Outlook, and Teams</p></li><li><p>Ability to navigate multiple web-based systems simultaneously</p></li><li><p>Excellent attention to detail and organizational skills</p></li><li><p>Clear, professional written and verbal communication</p></li></ul><h3>Preferred Experience</h3><ul><li><p>High-volume or call-driven service environments</p></li><li><p>Healthcare, insurance, or medical terminology exposure</p></li><li><p>Advocacy-based roles such as social work or behavioral health</p></li><li><p>Customer-facing retail roles requiring problem resolution</p></li></ul><h3>Compensation & Growth</h3><ul><li><p>Competitive pay based on qualifications</p></li><li><p>Bonus opportunities</p></li><li><p>Comprehensive benefits package</p></li><li><p>Clear advancement pathways for high performers</p></li></ul><br/><h3><br/>Who Thrives Here</h3><p>Professionals who value structure, accountability, and meaningful work - and who are seeking long-term career stability within a mission-driven organization.</p><p>If you are technically confident, dependable, and ready to grow within a high-performance environment, we encourage you to apply.</p><p><strong>Join DVS - where your work matters and your career can advance.</strong></p><br/><p>A pre-employment drug screening and criminal background check are required prior to employment.</p>

Disabled Veteran Solutions

Customer Advocate, Remote

Behavioral Health

Computer Skills

Customer Relations

Customer Support/Service

Detail Oriented

Health Insurance

Healthcare

High School Diploma

Medical Terminology

Medications

Microsoft Excel

Microsoft Outlook

Microsoft Word

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Regulatory Compliance

Retail

Social Work

Training Program

Writing Skills

Talent Acquisition

We are seeking a results-driven Remote Sales Specialist to manage and convert leads generated through our strategic partnerships with major big-box home improvement retailers. Retail Liaison: Maintain relationships with store managers at assigned retail locations to ensure our product displays and lead-capture systems are performing optimally.

<strong>Benefits:</strong><br/><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><br/><strong>Location:</strong> Remote (U.S.)<br/><strong>Employment Type:</strong> Full-Time / Flexible Shifts<br/><strong>Role Overview</strong><br/>As we enter 2026, the demand for reliable home energy solutions is at an all-time high. We are seeking a results-driven <strong>Remote Sales Specialist</strong> to manage and convert leads generated through our strategic partnerships with major big-box home improvement retailers. You will act as the bridge between retail floor interest and finalized home power solutions, traveling and working within your territory.<br/><strong>Key Responsibilities</strong><br/><ul><li><strong>Lead Conversion:</strong> Manage and close high-quality, warm leads originating from big-box store inquiries.</li><li><strong>Travel Regionally:</strong> Drive to scheduled appointments within your assigned territory.</li><li><strong>Conduct In-Home Consultations:</strong> Meet with homeowners to evaluate their property, calculate load requirements, and recommend the right generator size.</li><li><strong>Retail Liaison:</strong> Maintain relationships with store managers at assigned retail locations to ensure our product displays and lead-capture systems are performing optimally.</li><li><strong>Pipeline Management:</strong> Utilize our CRM to track leads from initial retail contact through to installation and follow-up.</li><li><strong>Negotiation & Closing:</strong> Expertly handle objections and negotiate terms to meet or exceed monthly sales targets.</li><li><strong>Be a Subject Matter Expert:</strong> Stay up-to-date on local electrical codes and the latest generator technology (Generac, Kohler, etc.)</li></ul><strong>Requirements</strong><br/><ul><li><strong>Experience:</strong> 2+ years of proven sales experience, preferably in home services, construction, or electrical products.</li><li><strong>Reliability:</strong> You have a valid driver’s license and a clean driving record.</li><li><strong>Technical Savvy:</strong> Proficiency/Knowledge of modern CRM software and virtual sales tools is essential for 2026 sales workflows.</li><li><strong>Customer-Centric: </strong>You build rapport quickly and can explain complex technical information in a way that is easy to understand.</li><li><strong>Flexibility:</strong> Ability to manage your own schedule to align with peak retail traffic times.</li></ul><strong>Benefits & Compensation</strong><br/><ul><li><strong>Generous Pay</strong></li><li><strong>Flexibility:</strong> Set your own shifts to maintain a healthy work-life balance while meeting performance goals.</li><li><strong>Growth Potential:</strong> Opportunities for advancement.</li><li><strong>Comprehensive Benefits:</strong> Includes health, dental, vision, and 401(k).</li></ul><br/>

McClain Bros Inc

Generator Sales Specialist Big-Box Retail Partnerships PENNSYLVANIA

Alliance/Partner Management

Calendar Management

Construction

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Dental Insurance

Driver's License

Electricity

Emerging Technology

Exceeded Sales Goal

In-Home Sales

Maintenance - Electrical

Negotiation Skills

Retail Management

Revenue Growth

Right-Sizing

Sales

Sales Pipeline

Sales Tools

Schedule Development

Virtualization Software

Vision Plan

This is a strong opportunity for a motivated professional who wants to build deeper skills in client development, consultative sales, CRM-based lead management, and high-end residential remodeling. As the Inside Sales Associate / Client Development Associate, you will serve as the first point of contact for new client inquiries and play a critical role in shaping the quality of our project pipeline.

<div>We are a high-end, turnkey design/build remodeling firm specializing in complex renovations, additions, and whole-home transformations. For more than 35 years, we have delivered exceptional design, craftsmanship, and a premium client experience throughout the Greater Lehigh Valley.<br/><br/>Our remodeling projects are highly customized and refined. They require a disciplined, process-driven approach from the first contact through project completion.  We operate as a collaborative team that values professionalism, clear communication, accountability, and attention to detail.<br/><br/>We have structured our systems and allocated resources to protect each team member's time. Every team member directly contributes to the success of each project. Our goal is simple: consistently deliver the highest-quality projects and an unparalleled client experience. We are a stable, established company with a strong reputation in the region and a commitment to continuous improvement in our systems and processes.<br/><br/></div><div><strong>Location Requirement:<br/></strong>This is an Emmaus, PA-based role. Candidates must be able to work from our Emmaus office at least four days per week. Limited remote flexibility may be considered after on-boarding, based on performance and role development. This role is not designed as a remote position.<br/><br/></div><div><strong>The Opportunity:<br/></strong>This is not a typical inside sales role.<br/><br/></div><div>As the Inside Sales Associate / Client Development Associate, you will serve as the first point of contact for new client inquiries and play a critical role in shaping the quality of our project pipeline. In many cases, you will be the first impression of our company, helping homeowners make informed decisions about significant, long-term investments in their homes.</div><div><br/><strong>You will:</strong></div><ul><li>Guide prospective clients through structured discovery conversations.</li><li>Evaluate project fit.</li><li>Determine which opportunities move forward.</li><li>Nurture relationships with clients and prospects in support of marketing activities.</li><li>Support sales and marketing follow-up activities that help Penn maintain strong relationships with qualified prospects and past clients.</li></ul><div><strong>Top performers in this role:</strong></div><ul><li>Build trust quickly with prospective clients.</li><li>Exercise strong judgment in evaluating project fit.</li><li>Consistently advance well-qualified opportunities into consultation.</li><li>Comfortably guide conversations around project fit, including when a project is not a strong fit.</li><li>Reinforce marketing efforts by identifying well-aligned prospects and promising future opportunities.</li></ul><div><br/></div><div>This role is ideal for someone who enjoys client interaction, structured processes, and helping homeowners navigate complex decisions. You will play a meaningful role in shaping the client experience from the very first interaction, setting the tone for the entire project journey.<br/><br/></div><div><strong>What You’ll Do:</strong></div><ul><li>Respond promptly to new inquiries by phone, email, and web form.</li><li>Conduct structured discovery calls.</li><li>Evaluate project fit based on scope, budget, timeline, geography, and alignment with our design/build process.</li><li>Guide prospects through appropriate next steps, including consultation, future follow-up, referral, or a respectful explanation when Penn is not the right fit.</li><li>Manage detailed lead engagement activities, notes, tasks, and follow-up steps in HubSpot CRM.</li><li>Maintain accurate, organized records that help the team understand lead quality, source, timing, and future potential.</li><li>Identify which prospects and opportunities should receive future nurturing, follow-up, or marketing communication.</li><li>Support lead conversion reporting by tracking qualification outcomes and pipeline movement, with the opportunity to take greater ownership over time.</li><li>Coordinate discovery calls, consultations, follow-up activities, and internal hand-offs with the Project Development Team.</li><li>Prepare clear, high-quality hand-offs for well-qualified opportunities.</li></ul><div><br/><strong>What Success Looks Like:</strong></div><ul><li>Prospects feel informed, respected, and professionally guided.</li><li>The pipeline is clean, organized, and predictable.</li><li>The team trusts your qualification decisions.</li><li>High-quality opportunities consistently move forward into consultation.</li><li>Leads that are not ready today are properly categorized for future follow-up.</li><li>HubSpot data helps the team understand which lead sources, project types, and opportunities show the strongest future potential.</li></ul><div><br/></div><div><strong>Required Qualifications:</strong></div><ul><li>2+ years in client-facing, sales, administrative coordination, or service-based roles.</li><li>Strong communication skills (written + phone).</li><li>Organized, detail-oriented, process-driven.</li><li>Comfortable discussing budgets and expectations.</li></ul><div><strong>Preferred Qualifications:</strong></div><ul><li>4+ years in client-facing, sales, or service-based roles.</li><li>Experience with HubSpot or similar CRM.</li><li>Background in remodeling, real estate, design, or client services.</li><li>Experience working with discerning or high-expectation clients .</li></ul><div><strong>Compensation & Benefits:</strong></div><ul><li>Base Salary:  $55,000–$65,000 (depending on experience, qualifications and role-fit).</li><li>Performance Incentives:  Additional $5,000–$10,000+ annually.</li><li>Paid time off.</li><li>Health benefits available with employer contribution; details discussed during the interview process.</li><li>Expected total compensation: $60,000–$75,000+ depending on performance.</li></ul><div><br/></div><div><strong>Professional Development & Training:<br/></strong>We take training and professional development seriously. The person selected for this role will receive structured on-boarding, coaching, and support in Penn’s design/build process, HubSpot CRM, client communication standards, project qualification, and lead management workflow.<br/><br/></div><div>This is a strong opportunity for a motivated professional who wants to build deeper skills in client development, consultative sales, CRM-based lead management, and high-end residential remodeling. We are looking for someone who can grow with the role over time, not someone who is expected to know everything on day one.<br/><br/></div><div><strong>Growth Path:<br/></strong>This role is designed as a long-term position with a clear path into higher-level client-facing and sales responsibilities for the right candidate.</div><div><br/><strong>High-performing candidates may progress into:</strong></div><ul><li>Client consultations (Initial Site Visits).</li><li> Project development and sales responsibilities.</li><li>Expanded compensation tied to project outcomes.</li></ul><div>Advancement is based on demonstrated performance, consistency, and the ability to take on increasing responsibility. <br/><br/>We are seeking a single candidate for this role and are focused on finding the right long-term fit.</div>

Remote Retail Jobs in Allentown, PA

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Remote Retail Jobs in Allentown, PA

Customer Advocate, Remote Disabled Veteran Solutions

Generator Sales Specialist Big-Box Retail Partnerships PENNSYLVANIA McClain Bros Inc

Inside Sales Associate / Client Development Associate Penn Contractors Inc.

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