What You BringRequiredThree or more years in account management, customer success, or expansion sales - ideally B2B SaaS or vertical softwareA track record of carrying and hitting a revenue or retention numberComfort having direct commercial conversations, including price increases, without damaging the relationshipStrong organization across a large book, with genuine CRM disciplineCustomer empathy - you treat retention as a relationship, not a renewal dateProactive and self-directed, with a track record of working effectively remotelyStrong communication skills, and the judgment to tailor your approach across very different municipal rolesPreferredFive or more years in govtech, public sector, ERP, or paymentsWorking knowledge of how local government actually operates - budget cycles, councils, procurement, and the pressures your customers are underGenuine interest in supporting small-town America and helping communities modernizeHow You're MeasuredYour scorecard reflects both halves of the role: expansion bookings to quota, gross and net revenue retention on your book, book health score, price-increase capture, logo retention, and quarterly touch completion. The RoleThe Account Manager owns a book of roughly 200 Caselle local-government customers and is the named relationship for every account in it - the person they call, the person who knows their setup, and the person responsible for both keeping them and growing them.