Job duties will include, but are not limited to the following: • Responsibilities : Providing level-2 and level-3 technical support for Citrix / XenApps server environment Monitoring of VDI platform with various client tools Netscaler, ControlUP) Support will include: VDI End-User Sessions VDI Stack Level-2 management and technical support Ensuring virtual sessions are working as intended Handling IT- VDI related requests or inquiries received by client helpdesk Ensuring all Citrix platform server systems under management have updated software patches XenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications Ensure high levels of client satisfaction for the products/solutions which are supported Addresses all technical questions around VDI and Citrix Participate in client meetings to update team members Ability to be the technical Subject Matter Expert within the Environment Deploy and support core Microsoft services, AD, ADFS, DNS & DHCP, WSUS and Group Policy. Ability to work well within a team environment Experience with Workflow analysis Technical collaboration for client problem solving Ability to apply best practices to ensure maximum amount of production Ability to provide one-on-one training to teammates REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): • 5+ years of experience with Citrix XenApp • 5+ years of experience with XenServer Administration • 5+ years of experience with Microsoft Windows Servers • 5+ years of experience with Citrix App Layering PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): • Experience troubleshooting systems, identifying root cause, and creating action plans to resolve issues • Experience working within complex VDI environment.