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As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.

HOUR

Call Center Associate I - Lottery (Home/Remote: Must reside in R.I.) Location: RI Statewide, RI, US Requisition ID: 19326 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs. Responsibilities WHO IS BRIGHTSTAR? Brightstar is a leading lottery company with a strong U.S. presence and global reach. We deliver secure technology, retail and digital solutions, and award-winning games that help lotteries serve their players and communities. With around 6,000 employees worldwide, we’re proud to support meaningful work that makes a difference. YOUR ROLE IN THE BRIGHTSTAR UNIVERSE: Brightstar Lottery is seeking a Call Center Associate to join our Rhode Island team. This is a remote (home-based) position, but candidates must reside within the state of Rhode Island. The first week of training will take place at Brightstar Lottery’s West Greenwich office. Associates provide assistance and basic troubleshooting support for Brightstar Lottery equipment and systems. This is not a sales position. Remote employees must have a high-speed internet connection with a hard-wired setup and a quiet, secure workspace. Brightstar Lottery will provide a desktop or laptop, monitor(s), and accessories. The Call Center operates on two shifts (1st and 2nd) with paid shift differentials for qualifying hours. Weekend availability (Saturday and/or Sunday) is required. + Answer inbound calls from lottery retailers across multiple jurisdictions. + Assist with equipment issues, supply requests, and game information. + Collaborate with internal departments to resolve issues. + Diagnose and troubleshoot terminal equipment problems. + Defuse tense situations and escalate when necessary. + Use knowledge base for accurate information and troubleshooting. + Document each contact in the CRM system with detailed notes. + Deliver consistently outstanding customer service. Qualifications YOUR STAR QUALITIES Required: + High school diploma or equivalent. + 1+ year of customer service experience (call center or similar). + Basic computer and data entry skills. + Strong listening and communication skills. + Clear written and verbal communication. + Flexibility with shift availability. Preferred: + Experience in IT Help Desk or End User Support. + Familiarity with technical manuals and basic IT troubleshooting. + Understanding of call center metrics and systems. YOUR BRIGHTSTAR BENEFITS - We believe great work deserves great rewards. Here’s a glimpse of the benefits that help our team shine _(all benefits mentioned are subject to policy and eligibility requirements)_ : + 10% shift differential for qualifying 2nd shift hours + Medical benefits starting Day 1 + 12 paid holidays + 2 floating holidays annually + 3 weeks paid vacation per year (prorated first year) + 401(k) with employer match, 100% vested Day 1 + Company-paid parental leave, life insurance, short- and long-term disability + Gym membership reimbursement + Free identity theft protection + Tuition reimbursement Success Profile • Leading Complexity • Leading People • Leading the Business • Leading Self At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $20/hr – $24/hr. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable. Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. Immigration sponsorship is not available for this role. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

Brightstar Lottery

Call Center Associate I - Lottery (Home/Remote: Must reside in R.I.)

Call Centers

Collective Bargaining

Communication Skills

Compensation Management

Customer Support/Service

Data Entry

Desktop PC

Diversity

Federal Laws and Regulations

Health Plan

Help Desk

High School Diploma

Identify Issues

Information Systems/Technology IS/IT Administration

Laptop PC

Medical Conditions

Medical Genetics

Metrics

Presentation/Verbal Skills

Problem Solving Skills

Reimbursement

Retail

Retail Operations

State Laws and Regulations

Technical Delivery

Technical Writing

Telephone Skills

Tuition Reimbursement

FEED

YEAR

First-year sales professionals earn between $100,000 - $150,000, while top performers exceed $200,000+ in their second year. 5000 for six consecutive years and was recently featured in Forbes for its impressive growth.

Who We Are:     We are an industry leader with a surging demand for financial services. Our company has been recognized by Inc. 5000 for six consecutive years and was recently featured in Forbes for its impressive growth. First-year sales professionals earn between $100,000 - $150,000, while top performers exceed $200,000+ in their second year. What We Offer<ul><li>No cold calling – inbound leads only</li><li>100% remote sales opportunity</li><li>Uncapped earnings + performance bonuses</li><li>Comprehensive training and mentorship</li><li>Proven system for high conversion rates</li></ul>Key Responsibilities<ul><li>Engage with clients looking for financial security and investment solutions.</li><li>Offer Indexed Universal Life (IUL), annuities, and life insurance policies.</li><li>Follow a simple, high-converting sales process.</li></ul>Note: This is a 1099 independent contractor position. Applicants must reside in the United States."  Powered by JazzHR

Beacon National Agency

Sales Success Specialist - Fully Remote

Financial Services

Sales

Website Conversion

partner JazzHR

Experience auditing or working with Microsoft Azure, Linux/UNIX, LDAP, and IBM DB2 database environments, as well as knowledge of Azure cloud computing security and/or background in risk assessment/analysis/management surrounding the use of Machine Learning and Large Language Models (“artificial intelligence”). The ideal candidate is an experienced auditor and/or information security professional with an audit concentration to understand complex system architectures and operational processes, identify risks and the “what-could-go-wrong” (WCGWs), and evaluate controls to determine if they are appropriately designed and implemented to address these WCGWs.

IT Audit Manager Location: RI Statewide, RI, US Requisition ID: 19307 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com . Responsibilities Brightstar Lottery is seeking an IT Audit Manager to join our internal audit team in Providence, RI (hybrid). If you have a passion for understanding dynamic business processes supported by evolving IT systems, this role will offer a rare opportunity to dive into Brightstar’s Global Lottery products, solutions, and services. As a member of the internal audit team, you will lead and execute technology-focused audits with a strong emphasis on information security and IT risk management. You will be a contributor in making meaningful recommendations to technology and business partners to enhance processes, enabling them to achieve our objectives more efficiently, securely, and effectively. The ideal candidate is an experienced auditor and/or information security professional with an audit concentration to understand complex system architectures and operational processes, identify risks and the “what-could-go-wrong” (WCGWs), and evaluate controls to determine if they are appropriately designed and implemented to address these WCGWs. As an IT Audit Manager, you will play a critical role in evaluating the effectiveness of controls and procedures across our global operations. You should be comfortable interacting with a diverse group of technical and business teams, as you will be working closely with them to get a deep understanding of the systems, processes, and communicating findings and recommendations. Position Summary + Plan, conduct and/or lead complex IT audit engagements in areas of high risk to the Company, which may be global in nature, specifically evaluating processes in the areas of information security engineering, administration, and analysis. + Lead risk-based audits of the organization’s cybersecurity practices, including performing risk assessments, process reviews, advisory services, and product engineering security reviews with minimal oversight + Assess the Company’s internal policies and standards to determine compliance with leading Cybersecurity and Information Security frameworks, such as NIST CSF, as well as the effectiveness of safeguards based on common control frameworks (e.g. CIS Controls, NIST 800-53, ISO27K1, etc.) that have been implemented. + Provide value-added insights and recommendations contributing to audit reports that will help to improve the security posture and operational efficiency of our corporate and cloud environments, as well as our lottery product. + Prepare clear and concise reports and other communications for management based upon audit results. + Contribute to the development of the annual IT and Cyber Security audit plan based on enterprise risk. + Design, develop, and execute continuous audit and automation initiatives. + Involvement in analytical projects considering trends, deviations, or analyses for risk assessment. + Develop exceptional understanding of various business profiles within Brightstar Lottery. + Build successful relationships interacting with cross-functional teams. + Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. + Some domestic and international travel may be required. Qualifications + Minimum Experience Required: 6+ Years work experience in audit of cyber security controls, or information security with a strong audit focus, or a combination of both. Candidate must have a strong understanding of IT risk, controls, and compliance. Big 4 Experience strongly preferred. + Advanced knowledge of the current CIS 8.1 control framework is necessary, as well as a basic understanding of WLA SCS 2020, PCI DSS, and/or MUSL rules. Knowledge of Common Program Frameworks NIST CSF 2.0, NIS2, and GDPR are also necessary. + 3-5 years of project lead experience, involving defining the risk, scope, and objective of the engagement, conducting walkthroughs, executing control testing, reviewing workpapers as well as effectively communicating project status and results to upper management. + Professional auditing certification such as IT certification from ISC² (CISSP, CCSP, SSCP) and/or ISACA (CISA, CGEIT, CRISC) is strongly preferred, although equivalent experience may substitute + Excellent written and verbal communication skills, with all levels of the organization + Prior experience auditing or administering SAP systems (ECC, CRM, HANA, S/4) + Motivated self-starter with logical, yet creative mindset + Strong analytical and research skills + Developed negotiation skills or resolution of issues Preferred Qualifications + Experience auditing or working with Microsoft Azure, Linux/UNIX, LDAP, and IBM DB2 database environments, as well as knowledge of Azure cloud computing security and/or background in risk assessment/analysis/management surrounding the use of Machine Learning and Large Language Models (“artificial intelligence”). + Experience working in or auditing decentralized, online processing environments + Experience performing operational audits in environments without established playbooks + Fast-paced tech company experience + PMP or similar project management certification + Experience with ACL data analytics toolset, BluePrism robotics automation platform, and/or implementation of continuous auditing programs Success Profile • Leading Complexity • Leading People • Leading the Business • Leading Self #LI-KM1 #LI-REMOTE At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $60,989 - $200,500. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. Immigration sponsorship is not available for this role. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

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Remote Security Jobs in Charlestown, MA

Call Center Associate I - Lottery (Home/Remote: Must reside in R.I.) Brightstar Lottery

Sales Success Specialist - Fully Remote Beacon National Agency

IT Audit Manager Brightstar Lottery

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