FULL_TIME

FEED

UNKNOWN

We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics. Notice to Recruitment AgenciesNorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements.

*Work Location Requirement and Preference: This position may be performed onsite or remotely; however, onsite work is preferred based on business needs. Preference will be given to qualified candidates who are able to work onsite and are located within a commuting distance to Fairfield, CA.*Remote Work Eligibility:This position is open to candidates located within the continental United States. Due to state-specific employment requirements and workers’ compensation regulations, we are unable to support remote work arrangements in the following locations: Washington, Ohio, Wyoming, North Dakota, Puerto Rico, and the U.S. Virgin Islands.At NorthBay Health, the Supervisor of Customer Service is responsible for the daily operations and supervision of Customer Service functions within the Patient Financial Services department. Oversees staff and are responsible for inbound and outbound patient communications, account inquiries, and service support functions.Ensures a high-quality customer experience, timely resolution of patient and payer inquiries, and efficient handling of all customer service workflows. Provides leadership, training, and performance oversight to ensure compliance with organizational standards, regulatory requirements, and productivity goals.Builds and maintains processes that support accurate account handling, effective communication, and a seamless patient financial experience.PRIMARY JOB DUTIESSupervise daily Customer Service operations, ensuring service levels, productivity, quality, and customer experience standards are consistently met. Lead, coach, and develop staff through hiring, training, performance management, and ongoing feedback. Serve as escalation point for complex patient inquiries, billing issues, and service recovery situations.Monitor and manage call center performance metrics (e.g., AHT, ASA, abandonment rate, quality scores) and adjust staffing and workflows to meet service level targets. Ensure timely, accurate, and compliant handling of all patient interactions, including phone and electronic communications. Drive resolution of patient complaints, billing discrepancies, and account issues while identifying root causes and trends. Oversee accurate documentation of account activity to ensure compliance with regulatory and organizational standards. Analyze KPIs and operational data to identify trends, improve performance, and enhance patient financial experience. Develop and implement workflows, policies, and process improvements to increase efficiency, reduce errors, and support revenue cycle outcomes. Partners with internal departments, physicians, payers, and vendors to resolve issues and improve end-to-end processes. Collaborate with leadership and IS teams to optimize system functionality, reporting, and automation. Lead initiatives that support denial prevention, cash acceleration, and overall revenue cycle performance. Conduct regular audits and quality reviews to ensure adherence to policies, procedures, and regulatory requirements. Support special projects and organizational initiatives as assigned. Education: Associate’s degree preferred or equivalent combination of education and/or 6 years of relevant experience.Licensure / Certification: All new hires will be required to complete the HFMA Certified Revenue Cycle Representative (CRCR) training course within the first nine (9) months of employment.The employer will sponsor membership, training, and certification costs.Experience Minimum 4 years in a lead or supervisory role preferred.5 years of experience in professional and/or hospital billing, including in-depth knowledge of CPT, ICD, and HCPCS coding preferred.Strong understanding of payer contracts, payment structures, and federal/state regulations.Proficiency with compliance laws and collection laws.Proven proficiency in Accounts Receivable (AR) management.Skills & CompetenciesExcellent oral and written communication skills.Proficient in PC applications and Microsoft Office Suite, specifically Excel.Strong analytical skills with exceptional attention to detail.Skilled in training and providing education to staff.Strong organizational skills and ability to prioritize tasks effectively.Interpersonal SkillsAbility to prioritize tasks and communicate delays effectively.Strong interpersonal communication skills across all organizational levels.Ability to supervise a team with professionalism, inclusion, and effective communication.Standards of Performance: Demonstrate performance by adhering to established policies and procedures and exhibiting the defined characteristics associated with attendance and punctuality. Physical Effort: Attendance is an essential function of the job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.About UsInterpersonal Skills and ValuesDemonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.Why NorthBay HealthNorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.NorthBay Health Benefits OptionsNorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.Compensation StructureNorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.Remote Work DisclosureNorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.Notice to Recruitment AgenciesNorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.More InformationVisit NorthBay Health Careers for recruitment FAQs and additional information.

Northbay Healthcare

Supervisor, Patient Financial Services Customer Service (On-Site/Hybrid/Remote)

Accounts Receivable

Accounts Receivable Management

Acute Care

Analysis Skills

Auditing

Automation

Call Center Evaluation

Call Center Management

Cancer

Cardiovascular

Cisco ASA (Adaptive Security Appliance)

Coaching

Communication Skills

Compensation and Benefits

Current Procedural Terminology (CPT)

Customer Experience

Customer Service Management

Customer Service Operations

Customer Support/Service

Detail Oriented

Documentation

Establish Priorities

Federal Laws and Regulations

Financial Services

Financial Trend Analysis

Frequently Asked Questions (FAQ)

Healthcare

Healthcare Common Procedure Coding System (HCPCS)

Hospital

Identify Issues

International Classification of Diseases (ICD)

Interpersonal Skills

Leadership

Maintain Compliance

Medical Billing

Microsoft Excel

Microsoft Office

Neonatal Intensive Care Unit (NICU)

Neuroscience

Nonprofit

Operational Audit

Operations

Organizational Skills

Orthopedics

Patient Care

Performance Analysis

Performance Management

Performance Metrics

Physical Demands

Policy Development

Policy Implementation

Presentation/Verbal Skills

Primary Care

Problem Solving Skills

Procedure Development

Procedure Implementation

Process Improvement

Reconciliation

Regulations

Regulatory Compliance

Regulatory Requirements

Root Cause Analysis

Staff Requirements

State Laws and Regulations

Surgical Procedures

Team Lead/Manager

Team Player

Time Management

Training/Teaching

Trend Analysis

Urgent Care

Work From Home

Writing Skills

This is a commission-only role, ideal for self-motivated individuals who want unlimited earning potential while making a real impact. If you're ready to build a rewarding career in life insurance sales, apply today and join InsuraTec as a Remote Life Insurance Agent!

<p><strong>Remote Insurance Agent <br/><br/>
Uncapped Commission, High-Earning Potential</strong></p><p><strong>Location:</strong> 100% Remote – Work From Home</p><p>Are you looking for a <strong>flexible</strong>, <strong>high-income opportunity</strong> that allows you to work remotely? Do you want to be part of an industry that provides <strong>financial security and peace of mind</strong> to families? InsuraTec is looking for motivated individuals to join our team as <strong>Remote Life Insurance Agents</strong>. Whether you're an experienced professional or new to sales, we provide <strong>comprehensive training</strong> to set you up for success.</p><h3><strong>Why Join Us?</strong></h3><ul><li><strong>Work from Anywhere</strong> – Enjoy the freedom of a remote career</li><li><strong>Uncapped Commission</strong> – The harder you work, the more you earn</li><li><strong>Flexible Schedule</strong> – Design your work hours to fit your lifestyle</li><li><strong>No Experience Required</strong> – We provide all the training you need</li><li><strong>High-Demand Industry</strong> – Help families secure their financial future</li></ul><h3><strong>What You'll Do:</strong></h3><ul><li>Connect with potential clients and assess their insurance needs</li><li>Educate families on <strong>life insurance options</strong> and tailor solutions to their goals</li><li>Handle <strong>inbound leads</strong> – No cold calling, no door-to-door sales</li><li>Build and maintain strong relationships with clients</li><li>Work independently while receiving ongoing <strong>training and mentorship</strong></li></ul><h3><strong>Qualifications:</strong></h3><ul><li><strong>Must have or be willing to obtain a Life Insurance License</strong> (we assist with the licensing process)</li><li>Strong <strong>communication and people skills</strong></li><li>Self-motivated with a desire to grow and succeed in a <strong>commission-based</strong> role</li><li>Ability to manage a <strong>flexible schedule</strong> while staying disciplined and proactive</li></ul><h3><strong>What We Offer:</strong></h3><ul><li><strong>100% Remote</strong> – Work from anywhere with full virtual support</li><li><strong>Uncapped Commission & Bonuses</strong> – Your earning potential is unlimited</li><li><strong>Flexible Schedule</strong> – Achieve work-life balance on your terms</li><li><strong>No Experience Required</strong> – We provide training and mentorship</li><li><strong>Career Growth Opportunities</strong> – Advancement within the company</li></ul><p>This is a <strong>commission-only</strong> role, ideal for self-motivated individuals who want <strong>unlimited earning potential</strong> while making a real impact.</p><p>If you're ready to build a rewarding career in <strong>life insurance sales</strong>, <strong>apply today</strong> and join InsuraTec as a <strong>Remote Life Insurance Agent!</strong></p>

InsuraTec

Remote Insurance Agent

Customer Relations

Door-to-Door Sales

Finance

Insurance

Licensing

Life Insurance

Mentoring

Needs Assessment

Schedule Development

clearcompany

YEAR

About the RoleEndsight is looking for a Senior Compliance & Governance Analyst to help clients navigate cybersecurity compliance, governance, and risk management with clarity and structure. Instead, this position helps clients prepare for, understand, and manage compliance efforts across frameworks such as CMMC, ISO 27001, HIPAA, SOC 2, CIS, and NIST.

<h3>Description</h3><br/><div><strong>Location: </strong> This is a remote position; however, candidates must work on the Pacific Time Zone<br/><br/><strong>You’re the kind of person who helps others succeed.</strong></div><div><br/>You’re sharp, resourceful, and calm under pressure—the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you’ve got it handled.<br/><br/></div><div>But lately, you might be craving a team that matches your standards—where doing great work and helping others thrive go hand in hand.<br/><br/><em>That’s where Endsight comes in.<br/></em><br/><strong>Who We Are</strong></div><div>Endsight is a fast-growing IT Managed Service Provider built on one core belief:<br/>When we help others thrive, we thrive too.<em><br/></em>We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best.<br/>We’re a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you’ll grow quickly, connect deeply, and do work that truly matters.<br/><br/><strong>About the Role</strong> </div><div>Endsight is looking for a Senior Compliance & Governance Analyst to help clients navigate cybersecurity compliance, governance, and risk management with clarity and structure.<br/><br/></div><div>This role serves as a primary security and compliance point of contact for Endsight clients, especially MSSP clients with elevated compliance needs. It also supports Endsight's internal governance and data protection efforts.<br/><br/></div><div>This is a client-facing advisory, coordination, and implementation role. Endsight is not an auditing firm and does not perform formal audits. Instead, this position helps clients prepare for, understand, and manage compliance efforts across frameworks such as CMMC, ISO 27001, HIPAA, SOC 2, CIS, and NIST.<br/><br/></div><div>The ideal candidate is organized, highly communicative, strong in technical writing, comfortable managing multiple stakeholders, and able to translate complex compliance requirements into practical next steps.</div><br/><h3>Purpose--What You'll Do</h3><br/><ul><li>Serve as the primary compliance and governance contact for assigned MSP and MSSP clients. </li><li>Guide clients through compliance readiness efforts, including planning, documentation, policy development, evidence preparation, and auditor-facing coordination. </li><li>Own the onboarding and ongoing service experience for compliance-focused MSSP clients. </li><li>Prepare and deliver compliance-focused security QBRs, cadence calls, and client status updates. </li><li>Write, update, and maintain Written Information Security Programs, security policies, governance documentation, and related client-facing materials. </li><li>Help scope, coordinate, and manage compliance and security projects to ensure work is scheduled, communicated, and delivered on time. </li><li>Support Microsoft Purview, data governance, sensitivity labeling, and Bronze/Silver/Gold data classification initiatives for Endsight and its clients. </li><li>Advise internal leaders on compliance, governance, data protection, and risk management needs. </li><li>Coordinate with security analysts, Client Strategy Managers (CSMs), consultants, leadership, and client stakeholders to keep compliance work moving. </li><li>Participate in customized cybersecurity awareness training efforts for clients. </li><li>Support the security team's shared SOC alert and on-call process by assisting with initial triage and communication when needed. This is not a hands-on technical support role. </li></ul><div>This role is expected to be approximately: </div><div><br/>| <strong>Estimate</strong> | <strong>Focus Area<br/></strong>| <strong>40%</strong> | Client-facing MSSP compliance and governance work<br/> | <strong>25%</strong> | Internal compliance and governance support<br/> | <strong>20%</strong> | Research, development, and service improvement<br/> | <strong>15%</strong> | Administrative coordination, scheduling, and documentation</div><div><br/>These percentages are estimates and may shift based on client needs, internal priorities, and service development goals. <br/><br/></div><div><strong>What Success Looks Like</strong> </div><ul><li>Clients clearly understand where they stand, what comes next, and what Endsight is doing on their behalf.</li><li>Compliance work is organized, scheduled, tracked, and communicated effectively.</li><li>Policies, WISPs, QBRs, status updates, and client documentation are accurate, practical, and delivered on time.</li><li>Internal and external stakeholders trust you as a calm, clear, and knowledgeable compliance resource.</li><li>Endsight's compliance and governance practice continues to mature through better process, documentation, and client experience.</li><li>You can balance client advocacy with realistic guidance, especially when expectations need to be reset.</li></ul><br/><h3>Skills, Knowledge and Expertise</h3><br/><div>  <strong>Required Qualifications</strong></div><ul><li> Bachelor's degree and 6+ years of relevant experience, or 10+ years of IT, cybersecurity, compliance, or governance experience in lieu of a degree.</li><li>Experience advising clients or internal stakeholders on security governance, compliance readiness, and risk management.</li><li>Working knowledge of compliance and security frameworks such as NIST, CIS Controls, SOC 2, ISO 27001, HIPAA, and/or CMMC.</li><li>Minimum 2 years of experience with Microsoft Purview, including data governance, sensitivity labeling, information protection, or related Microsoft 365 compliance capabilities.</li><li>SC-401 passed within three months of hire or previously attained. Endsight will pay for training and exams if not previously completed.</li><li>CCP certification within six months of hire or previously attained. Endsight will pay for training and exams if not previously completed.</li><li>Strong technical writing skills, including the ability to create policies, security program documentation, status reports, and executive/client-facing communications.</li><li>Excellent communication, organization, collaboration, and follow-through.</li><li>Ability to manage competing demands across clients, internal teams, and leadership priorities.</li><li>Strong attention to detail.</li><li>Ability to work independently in a remote environment.</li><li>Self-motivated, proactive, and comfortable moving work forward without constant direction.</li><li>U.S. citizenship.</li></ul><div>  <strong>Preferred Qualifications</strong> </div><ul><li>Current CCP and Microsoft SC-401 certification.</li><li>CISA, CISM, CISSP, or similar governance, risk, compliance, or security certification.</li><li>Experience in an MSP, MSSP, consulting, or client-facing security services environment.</li><li>Experience supporting clients through CMMC, ISO 27001, HIPAA, SOC 2, or other regulated compliance efforts.</li><li>Familiarity with security QBRs, client roadmaps, compliance reporting, and executive-level risk communication.</li><li>Ability to turn complex requirements into practical plans, visuals, summaries, and client-ready explanations.</li><li>Strong analytical and problem-solving skills.</li><li>Genuine curiosity for cybersecurity, governance, and continuous improvement.</li></ul><br/><h3>Benefits</h3><br/><ul><li>Medical: Company pays 100% of the base plan for the employee and family</li><li>Dental & Vision</li><li>401(k) with employer matching</li><li>Accrued Paid Time Off</li><li>9 Paid Holidays</li><li>Career Pathing</li></ul>

Endsight

Senior GRC Analyst

Administrative Skills

CISA - Certified Information Systems Auditor

CISM - Certified Information Security Manager

CISSP - Certified Information Systems Security Professional

Cadence

Certified Compensation Professional

Consulting

Continuous Improvement

Customer Training

Documentation Plan

Follow Through

HIPAA (Health Insurance Portability and Accountability Act)

ISO (International Organization for Standardization)

Information/Data Security (InfoSec)

Internet Security

Microsoft Product Family

On Call

Onboarding

Protective Services

Risk

Risk Management

Security Analysis

Security Compliance

Set Goals

Status Reports

Technical Support

Technical Writing

U.S. National Institute of Standards and Technology (NIST)

United States Citizen

PinpointHQ

Remote Security jobs in Holiday, CA on your radar? Find the best of them right here on Monster.

The Best Remote Security Jobs in Holiday, CA | Monster

Remote Security Jobs in Holiday, CA

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Remote Security Jobs in Holiday, CA

Supervisor, Patient Financial Services Customer Service (On-Site/Hybrid/Remote) Northbay Healthcare

Remote Insurance Agent InsuraTec

Senior GRC Analyst Endsight

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