Duties & Responsibilities: o Serve as an Anomali Platform power user; help our customers achieve success with the technology o Own and drive the customer's adoption lifecycle from onboarding through full production maturity, serving as the single accountable owner of that ourcome o Plan and lead QBRs/EBRs with analyst, director, and CISO level stakeholders, translating technical usage into business value and security outcomes Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partners o Address customer’s technical requests; proactively identify and resolve issues o Provide advice, guidance, and technical know-how to ensure successful usage and adoption o Manage customer expectations while holding them accountable o Be your customer’s advocate and internal champion o Promote advocacy o Track key account metrics; communicate progress to internal and external stakeholders o Engage with the Onboarding Engineers to ensure a smooth transition o Engage with Technical Support to ensure speedy resolution of customer issues o Engage with Engineering to resolve customer reported issues o Partner with Sales to ensure an exceptional customer experience o Engage with Product Management to promote customer feature requests Qualifications. • Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas: o SOAR.