Extensive experience with Windows operating systems, AD (Active Directory), DHCP, DNS (Domain Name System), FTP (File Transfer Protocol), TFTP, SMTP, SNMP (Simple Network Management Protocol), printers, scanners, profile and version management, and experience with system design, capacity planning, and capacity management . Using monitoring tools and statistical analysis to manage system capacity, working alongside Technical Operations Center (TOC) staff to maintain the TOC support on-site at the Data Center 24/7.