UNKNOWN

ADAPTED_NOW

Defines agency’s change management and transition communication requirements and performance metrics with a focus on mitigating adoption risks and satisfying customer information needs Identify agency stakeholder groups, assess stakeholder information needs, and prepare communication planning materials outlining key messages, methods, and timing by stakeholder group. Censeo is seeking a consultant to serve as a Customer Engagement Manager to support the GSA and other federal client agencies by providing customer engagement and operations planning support to customer agencies transitioning to the GO.gov e-gov travel services (ETS) shared service.

YEAR

Position OverviewFederal SAP Concur Implementation Project ManagerThe Position:Censeo is seeking a consultant to serve as a Customer Engagement Manager to support the GSA and other federal client agencies by providing customer engagement and operations planning support to customer agencies transitioning to the GO.gov e-gov travel services (ETS) shared service. The consultant will be part of the GO.gov Program Management Office (PMO) and will have responsibility for a portfolio of federal civilian agencies requiring transition support. Responsibilities:<ul><li>Operates as the lead point of contact for a portfolio of GO.gov customer agencies</li><li>Guides agency transition planning meetings and tracking of issues/ resolutions</li><li>Coordinates responses to agency issues with the MSP and solution management team</li><li>Advocates for the timely and successful delivery of GO.gov solution improvements according to customer needs and objectives</li><li>Develops and manages customer account profiles, coordinates agency participation in GO.gov customer/user workshops, testing activities, and other coordinating meetings.</li><li>Applies T&E or other business system project management experience to communicate and coordinate resolution to complex project issues involving technical topics including software/solution validation, business system integration, and security accreditation activities.</li><li>Tracks progress using common project management schedule software and tracking tools for logging and reporting status on issues, actions, and risks. </li><li>Applies waterfall and agile management methods to help agencies align plans with PMO-developed transition plans.  </li><li>Supports task planning, elaboration and re-prioritization based on new information, and adapting plans to meet project deadlines.</li><li>Develops a gap analysis between agency requirements and GO.gov functionality to identify potential risks</li><li>Represents the agency’s interests by promoting agency-specific needs, surfacing critical issues early, and identifying gaps in resources or information provided by GO.gov</li><li>Applies business process re-engineering to optimize implementation of the GO.gov solution and ensure federal T&E compliance</li><li>Defines agency’s change management and transition communication requirements and performance metrics with a focus on mitigating adoption risks and satisfying customer information needs Identify agency stakeholder groups, assess stakeholder information needs, and prepare communication planning materials outlining key messages, methods, and timing by stakeholder group</li><li>Supports all aspects of the engagement including overseeing Technology project management, Change management and Transition Communication support, Go-Live Readiness, and User Adoption and Proficiency support.</li></ul>The Ideal Candidate: At Censeo, we are looking for unique candidates whose passion and enthusiasm will help shape Censeo’s client insights and workplace culture. Our staff have a wide range of backgrounds, areas of expertise, personality types, and favorite breakfast foods. Our client and cultural successes are rooted in our team’s innovation, creative problem solving, and collaboration. The unique perspective that you bring and the way you tackle problems are much more important to us than what’s printed on your diploma. We believe a successful Subject Matter Expert will have: <ul><li>Bachelors degree in business administration, public policy or related subject matter field</li><li>Minimum 5 years experience in consulting, federal service, and/or related field, preferably supporting internal or external customers or clients</li><li>Minimum 5 years experience supporting SAP Concur Travel & Expense implementation and support (ideally within the federal government)</li><li>Strong understanding of Travel Service programs, policy, and technology, ideally with E-Gov Travel</li><li>Experience with Travel and Expense Business and Process Analysis</li><li>Experience with technology integrations preferred</li><li>Strong analytical and problem-solving abilities with keen attention to detail</li><li>Excellent communication and interpersonal skills for stakeholder collaboration</li></ul>The Company:Censeo Consulting Group is a top Washington D.C. based management consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to strategic consulting to solve our clients’ most complex problems and build operational excellence that transforms their organizations, allowing them to better deliver on their public and social missions. At Censeo, our award-winning culture means you’ll join a tight-knit community of 75 brilliant and passionate colleagues. We are advocates for a better functioning public sector, and we’re also good friends who know the names of each other’s dogs. Our philosophy is horizontal, not hierarchical, and our open-door policy encourages a culture of entrepreneurship at all levels. We share successes, make decisions together, and foster an environment for those with initiative to lead. Our colleagues bring their own unique personalities to work every day and use them to help shape our growing firm in ways that reach far beyond client projects. The Location:Censeo Consulting Group is based in Washington D.C., a fantastic city for working professionals. We work in a hybrid setting with flexibility to work from home and work in our office conveniently located in the heart of downtown, just a few blocks away from the White House. And with many of our clients also based in D.C., we have the luxury of leaving for a meeting and being back in the office in time for post-work happy hours, team dinners, and game nights. The Fine Print:<ul><li>Remote or Hybrid Opening </li><li>Salary Range: $90,000-$140,000 (depending on experience)</li><li>Expected travel 0-10%; may increase based on business needs </li><li>Essential Physical Functions</li><li>Sitting: Particularly for sustained periods of time</li><li>Light Carrying: Physically transporting items weighing less than 15 pounds from one location to another</li><li>This is a contracted role for an RFI Opportunity </li></ul>Censeo offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement. Censeo is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law. #LI-RemoteJoin Our Award-Winning Culture!Our passion wins awards. But don’t just take it from us… <ul><li>2023 Vault #9 Best Consulting Firm for Work/Life Balance </li><li>2023 Vault #23 Best Consulting Firm for Overall Diversity</li><li>2023 Management Consulted #3 Best Boutique Firms in Washington DC</li><li>2022 Vault #41 Best Overall Consulting Firm to Work For</li><li>2020 Vault #21 Best Boutique Consulting Firm </li><li>2019 Ivy Exec #7 Best Boutique Consulting Firm </li><li>2018 Consulting Magazine Best Small Firms to Work For  </li><li>2017 Vault #12 Best Boutique Consulting Firm </li><li>2016 Forbes Best Management Consulting Firms in America </li><li>2015 Washington Business Journal’s Philanthropy</li></ul>

Censeo Consulting Group

Federal SAP Concur Implementation Project Manager - Remote

Agile Programming Methodologies

Analysis Skills

Business Administration

Business Analysis

Business Processes

Business Solutions

C Programming Language

Change Management

Communication Skills

Consulting

Cost Control

Customer Acquisition

Customer Satisfaction

Customer Support/Service

Customer/Client Research

Detail Oriented

Develop and Maintain Customers

Diversity

Establish Priorities

Federal Government

Federal Laws and Regulations

Gap Analysis

Government

Identify Issues

Internet/Online Service

Interpersonal Skills

Lead Generation

Management Consulting

Materials Planning

Needs Assessment

Nonprofit

Operational Support

Operations Planning

Performance Metrics

Plan Meetings

Problem Solving Skills

Process Analysis

Process Engineering

Project Management Software

Project Schedule

Project Tracking

Project/Program Management

Public Policy

Reimbursement

Requirements Management

Risk Analysis

Risk Management

Software Validation

State Laws and Regulations

System Integration (SI)

Systems Administration/Management

Team Player

Technical Leadership

Time Management

Waterfall Model of Software Development

Willing to Travel

Ivy Exec

OTHER

FEED

Customer Service: Must provide superior customer service (for Noble customers, fellow employees and business partners), listen attentively to their needs and respond appropriately. Flexibility: Must be willing to work variable work schedules, nights and weekends, assist others as requested and available, and be willing to perform all assigned work.

HOUR

Overview:
Scope of Responsibilities: Works under general supervision.  Follows standard procedures to accomplish assigned tasks.  May assist in orienting and training employees  Job Summary: Responsible for all aspects related to adjudication and billing of specialty prescriptions in a call center environment.   

Responsibilities:
Job Duties: <ul><li style="margin-left:0.25in">Responsible for monitoring adjudication queue(s)</li><li style="margin-left:0.25in">Responsible for contacting members and prescribers on non-covered items</li><li style="margin-left:0.25in">Facilitate prior authorization process for customers</li><li style="margin-left:0.25in">Provide clinical services in TherigySTM</li><li style="margin-left:0.25in">Customer service coverage for incoming calls and directing incoming calls </li><li style="margin-left:0.25in">Provides resolution to customer service issues to ensure member satisfaction</li><li style="margin-left:0.25in">Work with members to provide resolution to payment related issues on accounts/orders</li><li style="margin-left:0.25in">Maintain and keep reasonable production as determined by supervisor </li><li style="margin-left:0.25in">May assist in orienting and training new employees</li><li style="margin-left:0.25in">Responsible for completing all mandatory and regulatory training programs</li><li style="margin-left:0.25in">Perform other duties as assigned</li></ul>

Qualifications:
Attendance Requirements:<ul><li style="margin-left:0.25in">Must be available, and on-time for scheduled work shifts. </li><li style="margin-left:0.25in">Must be able to work nights and weekends as required. </li></ul> Educational Requirements:<ul><li style="margin-left:0.25in">Minimum: High School Diploma or GED</li><li style="margin-left:0.25in">Preferred: Pharmacy technician or related certification</li></ul> Experience:  <ul><li style="margin-left:0.25in">Past experience in a customer service related field</li><li style="margin-left:0.25in">6-12 months experience as a pharmacy technician</li></ul> Special Conditions of Employment:<ul><li>Drug test</li><li>Initial and continuous exclusion and sanction/disciplinary monitoring</li><li>Any and all additional eligibility requirements based on the specific position</li></ul> Job Skill Requirements: <ul><li style="margin-left:0.25in">Broad knowledge of medications, physician orders, and pharmacy systems</li><li style="margin-left:0.25in">Familiar with Enterprise billing options and practices surrounding claim submission</li><li style="margin-left:0.25in">Strong communication skills </li><li style="margin-left:0.25in">Outstanding customer service skills</li><li style="margin-left:0.25in">Excellent organization skills</li><li style="margin-left:0.25in">Ability to multitask and prioritize </li><li style="margin-left:0.25in">Excellent computer and keyboarding skills</li><li style="margin-left:0.25in">Successful completion of a pre-employment and/or random drug screening test</li></ul> Required Training:<ul><li style="margin-left:0.25in">HIPPA Privacy Course </li><li style="margin-left:0.25in">HIPPA Security Course</li><li style="margin-left:0.25in">Fraud, Waste, and Abuse Course</li><li style="margin-left:0.25in">MethGuard Course</li><li style="margin-left:0.25in">HIPPA Privacy CE Mastery Exam</li><li style="margin-left:0.25in">HIPPA Security CE Mastery Exam</li><li style="margin-left:0.25in">Fraud, Waste, and Abuse CE Mastery Exam</li><li style="margin-left:0.25in">MethGuard CE Mastery Exam</li></ul> Behavioral Traits Required:<ul><li style="margin-left:0.25in">Cooperation: Must work harmoniously and effectively  with  fellow employees, supervisors and others you are in contact with</li><li style="margin-left:0.25in">Initiative: Must work within supervision guidelines and assume additional responsibilities</li><li style="margin-left:0.25in">Flexibility: Must be willing to work variable work schedules, nights and weekends, assist others as requested and available, and be willing to perform all assigned work</li><li style="margin-left:0.25in">Adaptability: Must respond to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations, apply current knowledge in new environments and experiences</li><li style="margin-left:0.25in">Involvement: Must enjoy the demands of the job and work with interest and enthusiasm</li><li style="margin-left:0.25in">Customer Service: Must provide superior customer service (for Noble customers, fellow employees and business partners), listen attentively to their needs and respond appropriately</li><li style="margin-left:0.25in">Safety: Must take care of equipment and employ good safety habits</li><li style="margin-left:0.25in">Leadership: Must gain acceptance of ideas and accomplish goals through subordinates, peers and teams</li></ul>  Compensation $17.50-19.37 per hour. The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.   KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.

KPH Healthcare Services

Patient Benefit Specialist- Remote

Adjudication

Billing

Call Centers

Certified Pharmacy Technician (CPhT)

Clinical Medicine

HIPAA (Health Insurance Portability and Accountability Act)

Healthcare

High School Diploma

Leadership

Medications

Multitasking

Organizational Skills

Pharmacy

Regulations

Staff Training

Training Program

Typing

[AW]-iCims

We’re seeking driven New Business Development Account Executives to join the team in NY, NJ, SC AreasWhat You’ll Do:Drive new client acquisition by identifying, qualifying, and closing opportunities in IT & Security Managed Services. Build strong relationships with senior decision makers and position our solutions as trusted, long-term value drivers.

<div> </div><div>We are partnering with a high-growth Managed Security Services Provider (MSSP) that is rapidly expanding across the East Coast. We’re seeking driven New Business Development Account Executives to join the team in NY, NJ, SC Areas</div><div>What You’ll Do:</div><ul><li>Drive new client acquisition by identifying, qualifying, and closing opportunities in IT & Security Managed Services.</li><li>Build strong relationships with senior decision makers and position our solutions as trusted, long-term value drivers.</li><li>Collaborate with technical and customer success teams to ensure seamless delivery and client satisfaction.</li><li>Consistently meet and exceed revenue goals in a fast-paced, entrepreneurial environment.</li></ul><div> </div><div>Why Join Us:</div><ul><li>Be part of a rapidly scaling MSSP/ MSP with best-in-class security offerings.</li><li>Competitive base salary + uncapped commission.</li><li>Growth opportunities and the chance to make a measurable impact.</li></ul><div>If you’re ready to take the next step in your IT Security sales career, we’d love to connect.</div>

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Remote Security Jobs in Syracuse, NY

Federal SAP Concur Implementation Project Manager - Remote Censeo Consulting Group

Patient Benefit Specialist- Remote KPH Healthcare Services

New Business Development Account Executive- REMOTE LLoyd Staffing

Patient Benefit Specialist- Remote Noble Health Services

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