The role works closely with department heads to achieve revenue and guest service goals, monitors quality assurance and operational performance, resolves guest concerns, supports sales and marketing initiatives, maintains strong community and business relationships, and fosters a positive, service-focused culture while ensuring the hotel operates efficiently, safely, and profitably. Eligible employees receive a comprehensive benefits package, including paid holidays after one year of service, paid time off that begins accruing on day one, and sick leave for team members in Alaska, Oregon, and Washington.