A low-touch, self-service-first support organization, with Tensec’s Zendesk instance owned end to end: workflows and routing, macros, triggers and automations, SLA policies, help center and knowledge base, AI agents and deflection, CSAT, QA, and reporting. Backed by Quiet Capital, Costanoa Ventures, Renegade Partners, Coinbase Ventures, Clocktower, and WillowTree, plus angels including Jason Pate (Chief Strategy Officer, Plaid) and Bora Chung (ex-Chief Experience Officer, Bill.com ; Board Member, Remitly).