To be a successful Shift Manager, you'll need: Passion for helping and serving others (customers and fellow team members); Strong customer service and support focus; The ability to communicate effectively and anticipate customer needs; and to provide solutions and make decisions in a fast-paced environment. THESE AREAS INCLUDE RESTAURANTS IN CALIFORNIA, COLORADO, HAWAII, MARYLAND, CERTAIN AREAS OF NEW JERSEY, NEW YORK, WASHINGTON STATE, WASHINGTON D.C. ADDITIONAL STATES ARE EXPECTED TO ADOPT PAY TRANSPARENCY LAWS IN THE NEAR FUTURE.