Essential Functions and Responsibilities: Within the clerical unit, supervises and manages work activities, including office supervision and management, conducting performance evaluations, providing guidance, implementation of procedures, case management and processing, records management, collection and reporting of statistics and accounting functions. Responsibilities may include the office's hiring processes, work assignments, implementation of policies and procedures, departmental metrics, ongoing training, communications, administering clerical unit employee evaluations, and participating in investigations of misconduct at the direction of the Department Head.