As the steward of both learning and operational support systems for the brand, this leader oversees the full ecosystem of development and enablement, including Franchise Partner onboarding and ongoing support, frontline and leadership training, new franchise pre-opening readiness, system-wide learning content, and large-scale training initiatives and events. · Hands-on operational experience in franchising, home services, field-based operations, or other customer-facing, high-volume service environments strongly preferred; ideal candidates have personally run a business, managed a P&L, led field teams, or operated within a franchise or multi-unit system.