Based on the needs of the individual branch, the expectation is that approximately 40% of efforts be allocated towards outbound sales activities and deepening current client relationships to include: calling on prospect and client lead lists, setting and attending face to face meetings and building brand awareness within the surrounding markets by networking within the community ESSENTIAL DUTIES AND RESPONSIBILITIES • Ensures client satisfaction and account retention through quality service • Handles client requests and complaints with prompt, professional, and courteous attention Understands and complies with Bank policies, procedures, and regulations governing job responsibilities • Responsible for transaction approvals within assigned limits • Lead and actively participate in daily warm up and monthly branch staff meetings and discusses branch products, sales, service and soundness. Ensures that all employees are well versed in all Bank products • Holds keys and Alarm Code to the branch; Opens and closes the branch • Responsible for staffing, branch performance, appraisals, promotions, salary actions, and terminations: o Plans and adheres to staffing budget o Minimizes employee turnover rate o Provides the accurate and timely presentation of Performance appraisals, counseling’s and status changes.