Responsibilities: Welcome and identify customer needs Explain products and services to customers Monitor inventory to ensure the product is in stock Enter and process customer orders Investigate and resolve customer complaints Other duties as assigned Qualifications: Previous experience in sales, customer service, or other related fields Ability to thrive in a fast-paced environment Ability to build rapport with customers Excellent written and verbal communication skills Strong negotiation skills Physical Demands: Constant moving & standing for at least two consecutive hours Lifting up to 30 lbs. ), headquartered in Fort Worth, Texas, and in business since 1919, is a specialty retailer of a broad product line including leather, leatherworking tools, buckles and adornments, leather dyes and finishes, saddle and tack hardware, and do-it-yourself kits.