This role serves as the single point of accountability for retail operations, including P&L performance, staffing, merchandising discipline, stock management, and customer experience delivery, while leading General Managers across all retail poles with full responsibility for performance, people, and day-to-day operations. As the operational counterpart to the Associate Director of Retail Design, the role ensures creative concepts are executable, translates vision into clear operational plans, and partners closely with Branding & Museum Design to coordinate structured handovers and consistent execution.