When faced with complex situations, has knowledge of and applies the appropriate policies and procedures; Effectively evaluates ongoing workflow issues as and directs daily workload to achieve efficiency and maximize resource utilization as business needs require; Attends and participates in staff meetings or reviews staff meeting communications; Reads work related email at a minimum on assigned workdays. Customer Service/Interdepartmental Relations (external customers): Answers phone in timely, friendly manner, stating department, name, and title; Fosters positive relationships through consistent, respectful, professional interactions with customers; Responds to requests in a timely, caring manner that is consistent with Sharp Everyday Actions.