NewSenior Accountant - Retail, E-commerce, CPG Kforce Inc.Senior Accountant - Retail, E-commerce, CPGNew York, NY$77,000–$99,000Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers.
Construction Traveling Project Manager | Retail Page GroupConstruction Traveling Project Manager | RetailElmsford, NY$110,000–$130,000 / yearFull timeWith a reputation for delivering high-quality projects on aggressive schedules, they offer employees the opportunity to work on exciting, high-profile programs in a collaborative and growth-oriented environment. This role is ideal for a construction professional with a strong background in retail renovations, rollouts, and ground-up projects who thrives in a fast-paced, client-focused environment.
NewRetail Fragrances Sales Support Associate - Dior, Cross County - Full Time Macy’sRetail Fragrances Sales Support Associate - Dior, Cross County - Full TimeYonkers, NY$18.15–$27.74 / hourWhether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. See Macys Privacy Policy at https://ebwh.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/pages/12005 and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewRetail Merchandiser SAS Retail ServicesRetail MerchandiserFranklin Square, NYJoining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities.
NewRetail Sales Merchandiser SAS Retail ServicesRetail Sales MerchandiserLevittown, NYJoining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities.
NewRetail Merchandiser & Display Installer SAS Retail ServicesRetail Merchandiser & Display InstallerLevittown, NYJoining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities.
NewRetail Stocking/Shelving Merchandiser SAS Retail ServicesRetail Stocking/Shelving MerchandiserLevittown, NYJoining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities.
Retail Customer Service Associate FedExRetail Customer Service AssociateNanuet, New York$19.70–$23.17 / hourFull timeThe Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.
Traveling Retail Merchandiser SAS Retail ServicesTraveling Retail MerchandiserNew York, NYJoining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities.
Director of Product Management, AI - Remote MotiveDirector of Product Management, AI - RemoteNew York, NYRemote$187,000–$260,000 / yearYou will work alongside a star team from engineering, data science, computer vision, research & design, marketing, operations, legal, sales & customer success in a fast-paced, rapidly growing, technology environment to build intelligent experiences to shift behavior and drive ROI-positive impact for customers. Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Construction Superintendent - Commercial Interiors (Retail) Page GroupConstruction Superintendent - Commercial Interiors (Retail)New York, NY$130,000–$160,000 / yearFull timeKnown for delivering complex, design-driven projects in tight urban environments, the firm partners with leading brands to execute high-impact spaces on accelerated timelines. This NYC-based general contractor specializes in commercial interiors with a strong focus on retail, showroom, and hospitality build-outs.
Construction APM - Commercial Interiors (Retail) Page GroupConstruction APM - Commercial Interiors (Retail)New York, NY$80,000–$110,000 / yearFull timeThe firm is known for executing complex, design-driven builds in tight urban environments and maintaining long-term relationships with repeat clients and leading brands in the market. A growing NYC general contractor is seeking an Assistant Project Manager to support the delivery of high-end retail and commercial interior projects across Manhattan.
NewRetail Sales Associate, Manhasset - Full Time Macy’sRetail Sales Associate, Manhasset - Full TimeManhasset, NY$17–$21.46 / hourWhether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. See Macys Privacy Policy at https://ebwh.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/pages/12005 and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewRetail Sales Associate Macy’sRetail Sales AssociateBay Shore, NY$17–$21.46 / hourWhether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. See Macys Privacy Policy at https://ebwh.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/pages/12005 and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
New2026 Management & Sales Training Program - Floorcovering Sherwin-Williams2026 Management & Sales Training Program - FloorcoveringStratford, CT$57,100Upon successful completion of the Floorcovering Management & Sales Training Program, candidates will be placed into either a Floorcovering Operations Manager or Floorcovering Field Technician position in one of the following states: Connecticut . The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Assistant Store Manager Baseball Lifestyle 101Assistant Store ManagerGarden City, NY$22–$24 / hourToday, Baseball Lifestyle has over 200 employees, retail locations in malls and tournament complexes, and can be found in various sporting goods stores around the country, like Dick’s Sporting Goods, Scheels, and Academy. The journey at Baseball Lifestyle has brought our brand around the country to some of the biggest venues has to offer, and we will continue to spread our love of baseball and our brand to not just baseball fans, but everyone that is looking for the best off-field apparel the industry has to offer.
NewManager, Sales and Customer Service Macy’sManager, Sales and Customer ServiceValley Stream, NY$67,560–$112,440 / yearWhether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. See Macys Privacy Policy at https://ebwh.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/pages/12005 and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewAssistant Store Manager TJX CompaniesAssistant Store ManagerYonkers, NYDrive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving, with a strong focus on minimizing shrink and damages. Proficient in store operations, customer service, merchandising, people management, health and safety, and loss prevention, with strong follow-through skills to successfully implement tasks and initiatives.
Account Manager - Seasonal Liberty CokeAccount Manager - SeasonalBronx, NYThe Account Manager is the primary Coca-Cola contact between the large or small store managers or store owners and is responsible for the customer relationships along with increasing business by selling and ordering products within his or her sales territory existing customer base. Building, changing and removing product displays,maintaining product signage cleaning product space and securing damaged or defective product.
Assistant Store Manager - Spirit Spencer Gifts - Spirit HalloweenAssistant Store Manager - SpiritWhite Plains, NY$19–$19.25 / hourThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control. The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.
Store Manager - Spencer's Spencer Gifts - Spirit HalloweenStore Manager - Spencer'sBronx, NY$24–$24.25 / hourFull timeThe Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Store Manager - Spirit Spencer Gifts - Spirit HalloweenStore Manager - SpiritCentereach, NY$22–$22.25 / hourThe Store Manager oversees and is accountable for the total operation of a store ensuring maximum sales and profitability by establishing and maintaining Guest Services and, controlling expenses. The Store Manager is responsible for shrink, merchandising, inventory control, staffing, setup, pack-up and teardown of a seasonal store.
Senior Assistant Store Manager Spencer Gifts - Spirit HalloweenSenior Assistant Store ManagerDeer Park, NY$21–$21.25 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Assistant Store Manager - Spencer's Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spencer'sJersey City, NJ$17.92–$18.17 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
NewMarket Manager - Home Theater ActionLinkMarket Manager - Home TheaterBROOKLYN, NY$25–$27In this role, you’ll spark sales, elevate brand visibility, and inspire retail teams—bringing unforgettable home theater experiences to life for every customer. Champion retail excellence through impactful training, stunning merchandising, and hands-on support.
Project Manager - Construction - Brooklyn, NY Page GroupProject Manager - Construction - Brooklyn, NYBrooklyn, NY$125,000–$170,000 / yearFull timeWe're looking for a Project Manager who can confidently lead projects from preconstruction through closeout while building strong relationships with clients, subcontractors, and project teams. Our client is a respected mid-sized Commercial & Retail General Contractor with a strong reputation for delivering high-quality interior fit-outs throughout New York City.
Architectural Project Manager JobotArchitectural Project ManagerNew York, NY$75,000–$90,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Here are some of the experience we are looking for: putting together full sets of CDs, permitting, RFIs, and site visits for upfront verification, during construction, punch-lists, and meeting with the city for permit related requirements.
Manager, Project Management | Retail Bank Operations Case Capital One Financial CorpManager, Project Management | Retail Bank Operations CaseNY$151,900–$173,400 / yearThe Project Manager for Bank Operations plays a pivotal role in this transformation, collaborating with five product and engineering groups (10+ engineering teams and 10+ product managers) and four operations organizations (Bank Voice, Bank Operations, Customer Protection, Enterprise Payments) to identify and define strategic initiatives, track and report on their progress, coordinate with partner teams to ensure efficient and well-managed delivery, and challenge us to deliver business value across the ecosystem of Bank's operations. Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes.
Portfolio Management Manager- Retail Lending Servicing Product The PNC Financial Services Group IncPortfolio Management Manager- Retail Lending Servicing ProductNY$80,000–$217,100 / yearPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
Excel Specialist - Retail Management MercorExcel Specialist - Retail ManagementNew York, New YorkRemote$70–$100 / hourDemonstrated advanced, professional-level Excel expertise , including advanced formulas (e.g., XLOOKUP , INDEX/MATCH , dynamic arrays), PivotTables , data modeling, dashboards, Power Query , Power Pivot , and macros/ VBA . Guide research teams to close knowledge gaps and improve AI model performance on Excel-based tasks within the Office / Retail Management domain.
Retail - Flagship Boutique Manager, Boutique Management (Soho) Aritzia IncRetail - Flagship Boutique Manager, Boutique Management (Soho)NY$120,000–$200,000 / yearThis is a unique opportunity to be part of the team responsible for flawlessly delivering on Sales, Floor, Business, and People Management to exceed daily business goals, while leading, educating, and developing a high performing and engaged boutique roster. The Boutique Manager has: The skills and/or education that are an asset to perform in the role and the commitment to continuously learn and develop oneself and inspire growth in others.
Principal Associate, Program Management| Retail Bank Marketing Capital One Financial CorpPrincipal Associate, Program Management| Retail Bank MarketingNY$120,800–$137,900 / yearAct as the team's project management software "power user" (e.g., Jira or Workfront), troubleshooting technical issues, maintaining data integrity, and enforcing a meticulous documentation "paper trail" to support compliance requirements. Lead post-launch retrospectives and support senior leads in "lessons learned" sessions by analyzing timeline data to pinpoint delays, drive structural change, and streamline business processes.
Retail Store Manager: Rye FramebridgeRetail Store Manager: RyeRye, New YorkWe are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
Retail Store Manager CuraleafRetail Store ManagerCarle Place, NY$67,000–$90,000 / yearCuraleaf Holdings, Inc. (TSX: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing, and celebrating the power of the plant. ***Please also note that while candidates who are Lawful Permanent Residents (such as those with Green Cards) are eligible for employment with, and are hired by Curaleaf, working for a company engaged in a business that grows and sells a product that is illegal under federal law might compromise the candidate's immigration status.
Retail Store Manager - The UPS Store The UPS Store #0691Retail Store Manager - The UPS StoreGarden City, New YorkWe are a locally owned franchise group operating 10 locations across Long Island, NY , including Syosset, Jericho, Plainview, Greenvale, Garden City, Garden City Park, Great Neck, Wantagh, Rockville Centre, and Huntington Station. At The UPS Store , we’re looking for a motivated and hands-on Store Manager to oversee daily operations and lead a high-performing retail team.
Retail Store Manager Curaleaf IncRetail Store ManagerNY$74,000–$81,500 / yearCuraleaf Holdings, Inc. (TSX: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing, and celebrating the power of the plant. Please also note that while candidates who are Lawful Permanent Residents (such as those with Green Cards) are eligible for employment with, and are hired by Curaleaf, working for a company engaged in a business that grows and sells a product that is illegal under federal law might compromise the candidate's immigration status.
Retail Store Manager - 3175 Firstcash Holdings IncRetail Store Manager - 3175NY$18–$23 / hourEligible employees are provided an additional week (40 hours) of vacation after completing one (1) year of active employment and two (2) weeks (80 hours) of vacation on each anniversary date thereafter (*if applicable, the PTO/Vacation grant is adjusted in accordance with state/local municipality requirements). SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first (1st) anniversary and granted 16 hours each anniversary thereafter (years 2-5) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements).
Retail Store Manager Skechers USA IncRetail Store ManagerLevittown, NY$35–$38 / hourServing over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations. WHO WE ARE: Headquartered in Southern California, Skechers-the Comfort Technology Company-has spent over 30 years helping men, women, and kids everywhere look and feel good.
Retail Store Manager, Sandro/Maje, Bloomingdale's, Walt Whitman Shops Us, CanadaRetail Store Manager, Sandro/Maje, Bloomingdale's, Walt Whitman ShopsHuntington Station, New YorkThrough extensive product knowledge training, industry insights, and the opportunity to earn more through our Monthly and Seasonal Bonus Incentive Plan , you’ll refine your expertise, elevate your skills, and make a lasting impact on the client experience. Drive key performance indicators (KPIs), including achievement of commercial target, conversion rates, units per transaction (UPT), average basket size, appointment sales, and inventory shortage.
Retail Store Manager SPECTRUMRetail Store ManagerSouth Richmond Hill, NY$69,000–$136,600 / yearGet to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach.
RedLion Mobile Retail Store Manager - Brooklyn - Fulton RedLion MobileRedLion Mobile Retail Store Manager - Brooklyn - FultonBrooklyn Heights, New YorkWe are a rapidly expanding branded partner for Optimum Communications – a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. We’re hiring experienced Retail Store Managers who are hands-on, strategic leaders with a passion for driving sales, developing strong teams, and delivering excellent customer experiences.
RedLion Mobile Retail Store Manager - Gateway - Brooklyn RedLion MobileRedLion Mobile Retail Store Manager - Gateway - BrooklynBrooklyn, NYWe are a rapidly expanding branded partner for Optimum Communications – a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. We’re hiring experienced Retail Store Managers who are hands-on, strategic leaders with a passion for driving sales, developing strong teams, and delivering excellent customer experiences.
RedLion Mobile Retail Store Manager - Bronx - Hunts Point RedLion MobileRedLion Mobile Retail Store Manager - Bronx - Hunts PointThe Bronx, New YorkWe are a rapidly expanding branded partner for Optimum Communications – a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. We’re hiring experienced Retail Store Managers who are hands-on, strategic leaders with a passion for driving sales, developing strong teams, and delivering excellent customer experiences.
RedLion Mobile Retail Store Manager - Roslyn RedLion MobileRedLion Mobile Retail Store Manager - RoslynRoslyn, New YorkWe are a rapidly expanding branded partner for Optimum Communications – a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. We’re hiring experienced Retail Store Managers who are hands-on, strategic leaders with a passion for driving sales, developing strong teams, and delivering excellent customer experiences.
RedLion Mobile Retail Store Manager - Bronx - Riverdale RedLion MobileRedLion Mobile Retail Store Manager - Bronx - RiverdaleThe Bronx, New YorkWe are a rapidly expanding branded partner for Optimum Communications – a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. We’re hiring experienced Retail Store Managers who are hands-on, strategic leaders with a passion for driving sales, developing strong teams, and delivering excellent customer experiences.
Retail Store Manager The UPS Store #0647Retail Store ManagerNew York, New YorkHe or she will open and close the store, manage productivity and ensure the store's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. Our organization consists of 10 locations in Nassau County, Long Island NY including Syosset, Jericho, Plainview, Greenvale, Garden City, Garden City Park, Great Neck, Wantagh, Rockville Centre, Huntington Station and one location in NYC.
VM and Operations Retail Assistant Store Manager, Soho Flagship Vuori IncVM and Operations Retail Assistant Store Manager, Soho FlagshipNY$28–$33 / hourThe role of Retail Assistant Store Manager at Vuori is to help the Retail Store Manager lead the retail sales team by for example, forging connections with customers while communicating Vuori's brand values through insightful product knowledge and a happy, optimistic outlook. A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
Retail Assistant Store Manager VM/ Ops | Flatiron Vuori IncRetail Assistant Store Manager VM/ Ops | FlatironNew York, NY$31–$38 / hourThe role of Retail Assistant Store Manager at Vuori is to help the Retail Store Manager lead the retail sales team by for example, forging connections with customers while communicating Vuori's brand values through insightful product knowledge and a happy, optimistic outlook. A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
Retail Assistant Store Manager, Manhasset Vuori IncRetail Assistant Store Manager, ManhassetManhasset, NY$25–$28 / hourThe role of Retail Assistant Store Manager at Vuori is to help the Retail Store Manager lead the retail sales team by for example, forging connections with customers while communicating Vuori's brand values through insightful product knowledge and a happy, optimistic outlook. A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
Retail Assistant Store Manager, Roosevelt Field Vuori IncRetail Assistant Store Manager, Roosevelt FieldGarden City, NY$24–$29 / hourThe role of Retail Assistant Store Manager at Vuori is to help the Retail Store Manager lead the retail sales team by for example, forging connections with customers while communicating Vuoris brand values through insightful product knowledge and a happy, optimistic outlook. A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.