Operations Support Manager Multi-Brand HVAC & Plumbing Platform | Position Description Title Operations Support Manager Department Operations / Call Center Reports To Vice President of Operations / Chief Operating Officer Works Closely With Brand General Managers, Service and Install Managers, Call Center Leadership, Comfort Advisors, Marketing Director, and Finance Direct Reports None Location Georgia-based, on-site, with platform-wide responsibility Travel 35% for brand and call center visits FLSA Status Full-time, exempt Compensation $75,000 - $80,000 base salary plus a 10% annual performance bonus, with possibility of bonus with go-gets and full benefits Position Summary - Please NOTE: The travel for the beginning of this position will require 50%/- ACS is a private-equity-backed platform of HVAC and plumbing companies operating under 14 brands across four regional groups. Essential Duties and Responsibilities Reporting and Data Analysis Build, maintain, and distribute the recurring daily, weekly, and monthly reporting out of ServiceTitan: call volume, booking rates, dispatch efficiency, technician performance, revenue, membership, and the estimate and proposal pipeline.