Working with both newly diagnosed patients and those that have established care at BIDMC, the Patient Navigator will identify barriers to care, assist with access issues, develop relationships with the Cancer Center staff, keep communication open with staff, patients, and caregivers to coordinate services within the Cancer Center, at outside facilities, and within the community. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.