NewHelp Desk Specialist II (CRS) Computer World ServicesHelp Desk Specialist II (CRS)Washington, District of Columbia$59,000–$70,000 / yearThis position supports end users across multiple channels—including phone, email, chat, remote tools, and in person—and is responsible for resolving incidents beyond the capabilities of entry-level staff. The Specialist II delivers concierge-level service, performs in-depth troubleshooting, documents all work in the ticketing system, and ensures timely resolution in accordance with SLAs, policies, and procedures.
Service Desk Technician L2 Milestone Technologies Inc.Service Desk Technician L2Washington, DCLead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service. We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well.
Helpdesk Technician - Tier II Celestial Innovations GroupHelpdesk Technician - Tier IIWashington, District of ColumbiaOverview The Tier II Help Desk Computer Specialist provides advanced troubleshooting, escalated issue resolution, and direct support of desktops, systems, and networks within a federal environment. Work-Life Balance : We prioritize the well-being of our team members, ensuring a healthy work-life balance through flexible working conditions, continuous learning opportunities, and a supportive work environment.
Tier 1 Service Desk Technician PeratonTier 1 Service Desk TechnicianWashington, D.C.$66,000–$106,000 / yearFull timeThis position is responsible for managing helpdesk operations, training and mentoring new team members, conducting quality assurance audits, administering user access and authentication systems, and resolving technical issues related to desktop operating systems and productivity suites. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Help Desk Specialist Tier 2 AHU TechnologiesHelp Desk Specialist Tier 2Washington, District of ColumbiaTITLE: Helpdesk Specialist Journeyman LOCATION: Washington, DC/ Onsite Employment type: Contract w2/1099/C2C MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience. AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States.
Senior Help Desk Engineer System OneSenior Help Desk EngineerBethesda, Maryland$80,000–$95,000 / yearSystem One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Requirements Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role .
Service Desk Manager GD Information TechnologyService Desk ManagerWashingtonAs a Service Desk Manager, you will ensure that today is safe and tomorrow is smarter by providing operational leadership, staff oversight, and service excellence within a ServiceNow-driven, classified support environment. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Technical Engagement Network (TEN) Lab Manager Node.DigitalTechnical Engagement Network (TEN) Lab ManagerArlington, VANode is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. - Support the implementation of new technologies and equipment in the lab environment, - Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.
ACE Account Service Desk Specialist (Tier II – ASD) Aretec IncACE Account Service Desk Specialist (Tier II – ASD)Ashburn, VAFull timeBecause ACE Tier II analysts interact daily with trade organizations, brokers, importers, and other stakeholders who speak the language of trade, candidates who can communicate fluently in trade terminology (entry types, bonds, PGAs, harmonized tariff schedules, port operations, and related concepts) will be best positioned to succeed in this role. ACE Account Service Desk Specialist (Tier II – ASD)CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified)About Aretec At Aretec, Inc., we are catalysts for change within the federal government landscape.
Service Center Manager Govcio LLCService Center ManagerFairfax, Virginia$150,000–$199,260 / yearFull timeResponsibilities: The Service Center Manager oversees the total management of the Service Center, including the Service Desk, Desktop Support, incident and IT service request management, ticket escalation, communications, notifications, mobile services support, and management of knowledge-based articles and SOPs. 12+ years of experience and a bachelors or commensurate experience managing, maturing, and modernizing a 24/7/365 Service Desk for geographically dispersed users, with end-to-end service delivery of similar size, scope, and complexity.
Help Desk Specialist I (Copyright) Computer World ServicesHelp Desk Specialist I (Copyright)Washington, District of Columbia$50,000–$59,000 / yearThis role requires strong communication, customer service skills, and the ability to follow established procedures for documenting issues, managing tickets, and coordinating with higher-tier personnel. Interacting with customers via telephone, email, and online forms to troubleshoot and resolve incidents involving networks, accounts, and IT services.
NewHelpdesk Technician - Tier I Celestial Innovations GroupHelpdesk Technician - Tier IWashington, District of ColumbiaLocation: Washington, DC Clearance: Public Trust Employment Type: Full-Time Company Description Celestial Innovations Group (CIG) is a fast-moving, mission driven technology firm working at the intersection of innovation, national security, and digital transformation. Work-Life Balance : We prioritize the well-being of our team members, ensuring a healthy work-life balance through flexible working conditions, continuous learning opportunities, and a supportive work environment.
Help Desk Specialist II Lead (CRS) Computer World ServicesHelp Desk Specialist II Lead (CRS)Washington, District of Columbia$69,000–$81,000 / yearThis role coordinates workflow, mentors staff, oversees ticket quality, and ensures that incidents, service requests, and escalations are handled efficiently and in compliance with SLAs, policies, and CRS-specific support requirements. Job Description The Help Desk Specialist II – Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations.
CBP Technology Service Desk Aretec IncCBP Technology Service DeskAshburn, VAFull timeCBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) About AretecAt Aretec, Inc., we are catalysts for change within the federal government landscape. This role serves as a 24x7x365 centralized Point of Contact (POC) for external customers, including Participating Government Agencies (PGAs) and the Trade community (importers/exporters).
Service Desk Technician (Level I / Level II) Dynamic Solutions Technology LLCService Desk Technician (Level I / Level II)Washington, DCFull timeDynamic Solutions Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Washington DC, location. Provide end-user training and technical guidance to improve system utilization, productivity, and customer satisfactionRequired Experience:2-4 years minimum Help Desk Administrtion experience.
Cloud Operations Manager / O&M Service Delivery Manager Applied Information SciencesCloud Operations Manager / O&M Service Delivery ManagerReston, ConnecticutThe ideal candidate combines strong managed services leadership with enough technical fluency to understand Azure and M365 operations, challenge technical teams appropriately, interpret service health data, and communicate operational risk and business impact to customer leadership. Understand the operational implications of Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Defender, Purview, Azure Monitor, Log Analytics, Azure networking, backup/recovery, and landing zone operations. .
Lab Manager I ARSIEMLab Manager IArlington, VAARSIEM is looking for a Technical Engagement Network (TEN) Lab Manager with customer service and IT support operations to be a member of the IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. If you do, ARSIEM has a way for you to earn a bonus through our referral program for persons presenting NEW (not in our resume database) candidates who are successfully placed on one of our projects.
Service Desk Technician I (Remote) Terrestris Global SolutionsService Desk Technician I (Remote)Washington, DCRemoteAs the Service Desk Technician I you will be primarily responsible for issues related to user workstations, including desktops, laptops, 10Zig zero clients, and mobile thin clients. We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required.
Service Desk Technician I Terrestris Global SolutionsService Desk Technician IWashington, DCRemoteAs the Service Desk Technician I you will be primarily responsible for issues related to user workstations, including desktops, laptops, 10Zig zero clients, and mobile thin clients. We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required.
Tier 2 Desktop Technician AAC IncTier 2 Desktop TechnicianWashington, DCMust have advanced technical understanding of the technical environment, including applications, operating systems, machine configurations, and networked devices. Experience troubleshooting core services (file, email, print, web, applications, and network).