As part of our front-of-house team, you will: Provide exceptional customer service in person, by phone, and via email Welcome new clients and help schedule Intro Classes for their first studio experience Follow up with leads and guide them toward memberships that fit their goals Sell memberships, upgrades, retail, and private training packages Help manage member accounts, including freezes, cancellations, and updates Use our studio software (ClubReady) to track leads, notes, and tasks Make daily follow-up calls, texts, and emails using proven sales scripts Assist in training and supporting newer sales/front desk team members Maintain a clean, welcoming, and organized studio environment Participate in studio events, community networking, and promotions Celebrate member milestones and help highlight our community on social media Social Media to showcase studio life, promotions, and events. Friendly, outgoing personality with strong communication skills Sales experience or comfort discussing memberships and services Highly organized and detail-oriented Comfortable with phone outreach and follow-up Passion for health, fitness, and helping people feel confident Ability to multitask in a fast-paced studio environment.