All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means. Lead and support incident investigations at customer sites, including responding to field-related incidents as needed, conducting interviews, documenting findings, performing root cause analysis, and collaborating with internal and customer safety departments to determine and track corrective actions.