Lead the resolution of complex customer issues related to billing, payments, crediting, utility impacts, invoice discrepancies, back billing, delayed billing cycles, and escalations by partnering across Revenue Operations, Billing, Treasury Operations, Accounting, Asset Management, Product, and Energy Sales. Maintain accurate customer, opportunity, and account-management records across Salesforce, Zuora, and related tools; use reporting, dashboards, and spreadsheets to analyze account activity, explain customer impacts, and generate actionable insights for internal stakeholders and customers.