What You'll Do- Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome- Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase-building a complete and personalized customer profile- Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests- Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle- Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers- Provide the highest level of customer service to all current and future owners- Perform additional tasks as assigned to meet business needs What You'll Bring- 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals- Passionate about the Tesla Mission and our innovations in the personal transportation industry. Proficient with Microsoft Office Suite and CRM tools- Ability to work evening hours, weekends, and holidays in a retail environment- Valid driver's license required- For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles.