Who You Are • 3+ years of experience in Customer Success, Account Management, or client-facing B2B roles,preferably in high-growth or startup companies• Proven track record of driving high customer retention, satisfaction, and account growth• Experience managing renewals, expansions, and reducing churn across a book of business• Proficient with CRM and CSM platforms (e.g., HubSpot, Salesforce, Gainsight, ChurnZero)• Familiar with customer health scoring models, CSAT/NPS tracking, and success metrics• Comfortable analyzing dashboards and customer data to inform strategy and engagement• Strong relationship-building and strategic account management skills• Excellent communication and interpersonal abilities, both internally and externally• Highly organized with a process-driven mindset and commitment to follow-through. How Success is Measured • 10% quarterly increase in active customer count through onboarding and retention• 10% quarterly increase in customer sales volume through upsell and cross-sell efforts• NPS survey program running with high participation and improving sentiment scores• Fast, accurate customer response times maintained across all channels• Clean CRM records with up-to-date contact information and customer histories• Regular service calls executed for all high-value and at-risk accounts.