If neither are present, will report to the General ManagerCreate a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programsAssist in the new account installations as directed by Service Manager and/or General ManagerManages day to day activities of customer service program(s) for the territoryVisit all required customers each quarter to review growth and service opportunitiesEnsure RSRs respond to and resolve all service requests timelySets clear expectations for customer service and leads by example60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up)Proactively follow up on accounts in jeopardy and resolve service concerns expeditiouslyNegotiate and secure renewal agreements with existing customers that protect pricing and profitabilityRecruit, select and hire Route Sales employeesCompletes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement. Two years of service and route-based industry experience, with proven track record for growing customer accountsPrevious profit and loss accountability and/or contract-managed service experience preferredSignificant customer interface and service experienceProduction planning, maintenance, or warehouse operations experience preferred.