What youll do: • Schedule and manage technician shop and field activities, including commissioning, decommissioning, breakdowns, preventative maintenance, and service center maintenance • Develop technician schedules in consultation with the Service Center Manager and Team Lead • Use systems and technologies to plan, coordinate, and dispatch technicians efficiently based on work type, location, skill set, and job status • Optimize technician resources to meet business priorities and achieve set KPIs for productivity • Identify opportunities for additional charges based on services provided and liaise with customer service and sales to agree on cost variations and charges • Ensure adherence to customer-specific safety requirements, including inductions and certifications, when dispatching technicians. We are experts, which means you will have the following skills and experience: • Associate degree or higher in related field and/or relevant experience, specialized diploma, or vocational training • Experience in the definition of labor requirements, including skills sets required and quantification of time for all workshop related activities • Ability to prioritize and respond with the appropriate sense of urgency • Experience in operations or the rental industry • Excellent ability to operate under minimal supervision • Power user of Microsoft PowerPoint, Excel, Work, Teams, and other software programs • Bilingual (English/Spanish) - Fluently speak, read, and write.