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Obtains required personal information necessary to identify all new and existing patients and the correct demographic and preliminary financial information to enable the creation of new patient medical records and the pre-processing of required authorizations/pre-certifications before the appointed visit. Our healthcare system is comprised of two hospitals, an alliance of 700 physicians and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized quality health care.

<p>DEPARTMENT: 67016
LOCATION: 399 9th Street North, Naples, FL 34102
WORK TYPE: Full Time
WORK SCHEDULE: 8 Hour Day</p><p>ABOUT NCH
NCH is an independent locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700 physicians and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized quality health care.</p><p>NCH is transforming into an Advanced Community Healthcare System and we are proud to:</p><ul><li>Provide higher acuity care and Centers of Excellence</li><li>Offer Graduate Medical Education and fellowships</li><li>Have endowed chairs</li><li>Conduct research and participate in national clinical trials</li><li>Partner with other health market leaders like Hospital for Special Surgery, Encompass, and ProScan</li></ul><p>Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe theres always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.</p><p>JOB SUMMARY
The Patient Service Representative (Scheduler) provides a vital link in the chain of Quality of Care. The PSR supports the clinic by serving as the first point of contact to patients and completing all administrative tasks associated with scheduling patient interaction and insurance verification. The PSR/Scheduler is responsible for obtaining all information to ensure verification and authorization of services provided can be obtained. Scheduler duties will vary based on the business unit or office associated with the Scheduler role.</p><p>ESSENTIAL DUTIES AND RESPONSIBILITIES</p><ul><li>Other duties may be assigned.</li><li>Fulfills patient care responsibilities as assigned, which includes checking schedules and organizing patient flow.</li><li>Recognizing any changes in patients condition upon presentation in the office and conveys the changes to clinical team members or providers.</li><li>Collects patient history form upon intake, which includes current medications, allergies, symptoms, etc.</li><li>Obtains required personal information necessary to identify all new and existing patients and the correct demographic and preliminary financial information to enable the creation of new patient medical records and the pre-processing of required authorizations/pre-certifications before the appointed visit.</li><li>Prioritizes all insurance coverage - primary, secondary, tertiary, etc. Enter properly into demographic record.</li><li>Accurately uses appropriate search methods (DOB, SSN, etc.) to ensure the correct patient is identified.</li><li>Verifies patient information on file is accurate and updated as per company standards; updates patient data when insurance, address, or other information has changed.</li><li>Verifies patient registration profiles each time patient comes for a visit. Edits patient registration profiles when necessary.</li><li>Obtains all consents for treatment, including forms for the release of medical information and patients acceptance of financial responsibility for all services rendered when applicable.</li><li>Completes required Medicare questionnaires, ABN Forms for appropriate patients, and tests under Medicare guidelines.</li><li>Accurately and completely processes physicians referrals and orders and enters the tests into the Electronic Medical Record (EMR); should be well versed with templates and ordering.</li><li>Maintains patient clinical forms (i.e., prescriptions, laboratory requisitions, etc.) for patient pick-up.</li><li>Ensures respective patient medical record information, all collected forms, and photocopied documentation are placed in the EMR in the proper location.</li><li>Schedules appropriate new and follow-up medical/surgical appointments and radiological testing procedures for respective physician sites based on the patients specific needs.</li><li>Announces scheduled and non-scheduled (if appropriate) patients to the clinical staff.</li><li>Confirms and reminds patients of scheduled appointments in accordance with the clinics procedures.</li><li>Gives patients standardized preliminary clinical instructions and directions in preparation for a scheduled office visit, radiological test, or procedure as needed.</li><li>Collects and deposits all required and mandatory insurance co-payments and deductibles according to specific protocols (i.e., time of service collection policy).</li><li>Monitors patient waiting time and relays information regarding delays to patients and family members.</li><li>Ensures benefits & eligibility has been verified for all scheduled patients.</li><li>Accurately enters charges for all services performed.</li><li>Accurately enters payment information for each payment collected.</li><li>Produces appropriate reports to reconcile charges and payments with data entered into EMR.</li><li>Prepares daily close report detailing reconciliation, prepares bank deposit, & submits daily close report to accounting for reconciliation with bank.</li><li>Must be able to communicate with staff, supervisors, peers, and associates and maintain a positive working environment when manager is not present. Functions as a liaison between our physicians offices, referral physicians, ancillary services, and the patients.</li><li>Fields questions by both physicians and patients regarding codes, charges, etc. PSR understands when questions require further explanation by Practice Manager or Biller.</li></ul><p>EDUCATION, EXPERIENCE, AND QUALIFICATIONS</p><ul><li>Minimum of High School or GED required.</li><li>Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.</li></ul>

NCH Healthcare System Inc

PSR Scheduler RHI

Administrative Skills

Allergies

Billing

Calendar Management

Clinical Support

Clinical Trial

Co-Payments

Communication Skills

Community Health

Demographics

Documentation

Electronic Medical Records

Fellowship

Financial Management

Financial Reporting

Healthcare

Healthcare Quality

High School Diploma

Hospital

Insurance

Medical Office

Medical Records

Medications

Microsoft Excel

Microsoft Outlook

Microsoft Windows Operating System

Microsoft Word

Nonprofit

Order Processing

Patient Assessment

Patient Care

Patient History

Patient Registration

Photocopy

Quality of Care

Reconciliation

Reporting Skills

Research Skills

Schedule Development

Testing

OTHER

Responsibilities:Answer patient calls efficiently ensuring patients are able to speak with a team member throughout the day in a timely, polite, and professional manner. SWICFT Cardiology, located in downtown Naples, is actively seeking a Patient Care Coordinator/Check-out for a busy cardiology practice.

<div>Patient Care Coordinator / Front Desk Check-In<br/><br/>SWICFT Cardiology, located in downtown Naples, is actively seeking a Patient Care Coordinator/Check-out for a busy cardiology practice. Looking for a candidate with a specific skill set to work closely with patients in a concierge level care setting.<br/><br/></div><div><strong>Responsibilities:</strong></div><ul><li>Answer patient calls efficiently ensuring patients are able to speak with a team member throughout the day in a timely, polite, and professional manner.</li><li>Communicate with patients in a courteous, professional, cooperative, and mature manner.</li><li>Accurately take messages and convey information to physician, medical assistant or patient.</li><li>Coordinate testing/patient appointments within office and/or with outside imaging centers if needed. </li><li>Schedule and reschedule appointments as needed.</li><li>Recognize and respond appropriately to urgent situations.</li><li>Collect and input insurance information in patient charts.</li><li>Collect payment/co-pays at check in/check out.</li><li>May be required to perform the duties of other employees in their absence.</li></ul><div><strong>Skills/Requirements:</strong></div><ul><li>Proficient computer skills with knowledge of electronic medical records.</li><li>Excellent interpersonal, communication, and customer service skills.</li><li>Previous cardiology or internal medicine experience preferred, but the right candidate can be trained. </li><li>Attention to detail and organized.</li><li>Ability to work as a member of a team.</li><li>Ability to maintain confidentiality.</li></ul><div><strong>Qualifications:</strong></div><ul><li>High school diploma or equivalent.</li><li>Medical office experience desired, preferably in cardiology or internal medicine.</li><li>Medical terminology knowledge.</li><li>Clinical experience required.</li></ul><div><br/></div><div>We offer a highly competitive salary and benefits package. Please submit resume for consideration.<br/><br/><strong>Benefits:</strong></div><ul><li>401(k).</li><li>Dental insurance.</li><li>Health insurance.</li><li>Health savings account.</li><li>Life insurance.</li><li>Paid time off.</li><li>Vision insurance.</li></ul><div><br/></div><div><strong>Schedule:</strong></div><ul><li>Day shift.</li><li>Monday to Friday.</li><li>No weekends.</li></ul><div><br/></div><div><strong>COVID-19 considerations:</strong></div><div>Due to COVID-19 and the risks it poses to our patients, our office observes social distancing practices and use of PPE.<br/><br/></div><div><strong>Education:</strong></div><ul><li>High school or equivalent (Preferred).</li></ul><div><br/><strong>Experience:</strong></div><ul><li>Medical terminology: 1 year (Preferred).</li><li>Medical office: 1 year (Preferred).</li><li>Customer service: 1 year (Preferred).</li><li>Athenahealth: 1 year (Preferred).</li></ul><div><br/><strong>Work Location:</strong> One location.</div>

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PSR Scheduler RHI NCH Healthcare System Inc

Patient Care Coordinator - Check In/Check Out/Scheduler SWICFT Cardiology

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