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If you know how to manage high trip volume, coordinate drivers in real time, and keep schedules running smoothly under pressure, we want to hear from you. CareCruze is hiring an experienced NEMT Dispatcher/Scheduler with hands-on experience using Indiana Medicaid broker portals.

HOUR

<div>CareCruze is hiring an experienced NEMT Dispatcher/Scheduler with hands-on experience using Indiana Medicaid broker portals. If you know how to manage high trip volume, coordinate drivers in real time, and keep schedules running smoothly under pressure, we want to hear from you.</div><div><br/></div><div><b>PAY</b></div><ul><li>$18–$20/hour (based on experience)</li></ul><div><b>WHAT YOU'LL DO</b></div><ul><li>Schedule and dispatch high-volume daily NEMT trips</li><li>Manage trip assignments and updates through Indiana Medicaid broker portals</li><li>Coordinate directly with drivers and monitor live trip activity</li><li>Handle same-day changes, cancellations, add-ons, and reassignments</li><li>Track ETAs, delays, no-shows, and trip completion status</li><li>Maintain accurate trip records and required documentation</li><li>Resolve rider and driver issues professionally and efficiently</li><li>Ensure all trips meet broker compliance standards and timelines</li></ul><div><b>WHAT WE'RE LOOKING FOR</b></div><ul><li>Based in or near Anderson, Indiana</li><li>At least 1 year of recent NEMT dispatch experience</li><li>Proven experience using Indiana Medicaid broker scheduling/routing portals</li><li>Comfortable managing 50–100+ trips daily</li><li>Strong communication, multitasking, and problem-solving skills</li><li>Reliable, organized, and able to stay calm in a fast-paced environment</li><li>Proficient with dispatch software and basic office tools</li></ul><div><b>PREFERRED EXPERIENCE</b></div><ul><li>Experience working with multiple broker portals</li><li>Familiarity with Indiana counties, hospitals, and medical facilities</li><li>Background in high-volume transportation dispatch operations</li></ul><div>Send your resume with details about your NEMT dispatch background and experience using Indiana Medicaid broker portals.</div>

CARECRUZE MEDICAL TRANSPORT LLC

IMMEDIATE HIRING! Non-Emergency Medical Transportation (NEMT) Dispatcher/Scheduler

Brokerage

Communication Skills

Hospital

Medicaid

Multitasking

Organizational Skills

Problem Solving Skills

Regulatory Compliance

Schedule Development

Gethired

ADAPTED_NOW

Must pass skills assessment tests and have the following skills: Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone. Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification.

<b>Job Description</b><br/><br/> Manages daily patient and physician scheduling using Practice Management system for ordering of labs, diagnostic test orders and scheduling doctor's visits, follow-up appointments and hospital procedures and surgeries as needed. Schedules appointments in order to optimize patient satisfaction, provider time and treatment room utilization. Confirms appointments and scans orders into Electronic Medical Record (EMR). Assignments may be of a confidential manner and require judgment and discretion at all times. Position is located in our Batesville Indiana cardiology office. Possible travel to the Green township cardiology location and opportunity to grow.<br/><br/><b>Responsibilities</b><br/><br/> Answers telephone and directs calls to appropriate staff, makes daily patient, physician and other phone calls. Receives and routes messages, correspondence and administrative documents to the appropriate staff. Performs phone system/answering service functions. Manages the physician's outlook calendar as needed.<br/><br/><br/><br/>Greets visitors and patients. Preforms patient check-in and check-out including full registration when necessary including determining all insurance coverage's as primary, secondary, tertiary, etc. and completing required paperwork for all appropriate patients. Responds to patient, prospective patient, drug reps and visitor inquiries in a courteous manner. Collects co-pays and outstanding balances. Obtains, records, and updates personal and financial patient information and signatures from Patients as determined by Medicare, State and Federal guidelines. Must stay abreast of current insurance rules and policies.<br/><br/><br/><br/>Maintains cash drawer, logs co-pays and other payments, reconciles balances. May prepare and reconcile deposit slip.<br/><br/><br/><br/>Verifies referrals and performs pre-certifications as appropriate. Types, mails, faxes correspondence as needed including sending patient letters, new patient paperwork, etc. Manages various work queues in EMR as needed.<br/><br/><br/><br/>Orders office supplies and maintains front office and reception area cleanliness. <br/><br/><br/><br/>All other clerical duties as assigned.<br/><br/><b>Qualifications</b><br/><br/> EDUCATION: High School Diploma or equivalent.<br/><br/><br/><br/>YEARS OF EXPERIENCE: One to three years' experience Customer Service required. Medical office experience and 1-year prior scheduling experience preferred. <br/><br/><br/><br/>REQUIRED SKILLS AND KNOWLEDGE: Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills:<br/><br/><ol><li>Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone. Excellent customer service skills.</li><li>Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification.</li><li>Knowledge of health insurance coverage, requirements.</li><li>Ability to make change if co-pays are collected, to post, and to balance the log sheet (basic math).</li><li>Analytical skills required to make decisions based on the facility and clinical situation at hand.</li><li>Knowledge of and compliance with HIPAA privacy requirements.</li></ol>

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IMMEDIATE HIRING! Non-Emergency Medical Transportation (NEMT) Dispatcher/Scheduler CARECRUZE MEDICAL TRANSPORT LLC

Scheduler I - Batesville Cardiology - Full Time - Days The Christ Hospital Health Network

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