Enters all the required information (including date of delivery, delivery address and directions, type of mix, order quantity, slump, any special delivery/instructions or directions, start time, truck type, spacing, job site safety hazards, etc.) directly into the Command dispatch system, while the customer is on the phone . Ensures the customer understands all relevant company policies such as for will-call orders, load limits, additional products, over amount ordered, extra charges, and driver responsibilities.