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Acts as the primary customer contact for all return issues, as assigned: Process Return Material Authorization (RMA) issue, return routing changes, return receipt and issue, return cost analysis and tracking of returns through shipment and invoicing per defined guidelines. • Acts as focal point for Production, Product Engineering, Kit-pull, Shipping and Purchasing for any issues related to priorities, holds, throughput or capacity issues, part shortages or engineering changes on released orders.

HOUR

At Benchmark, we are driven by our purpose: to innovate for a healthier, safer, and better-connected world to create a brighter future. When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. We prioritize career growth, fostering a culture that ensures you reach your full potential. At Benchmark, your work is purpose-driven, enabling you to create a positive impact on the world and make your career truly meaningful. You'll be part of a collaborative and inclusive team that values your ideas and contributions. Summary: Load schedule and release orders per schedule review process, which may be defined by the Supply Chain Planner or Supply Chain Analyst. Monitor the status of planned and released orders through shipment and invoice payment. Expedites or resolves issues that delay production schedules. Responsibilities: • Acts as the customer focus team key contact for receipt and entry of new orders, change orders and net change analysis from customers. • Works with Planner on material analysis per defined guidelines in order to establish a schedule for each order. • Processes component and non-inventory order entries and invoices as needed. • Monitors material status on upcoming orders and flag and release orders as daily release schedule is defined. • Monitors all orders to assure timely completion to promise date and escalate/resolve issues that may prevent timely delivery of orders. • Acts as focal point for Production, Product Engineering, Kit-pull, Shipping and Purchasing for any issues related to priorities, holds, throughput or capacity issues, part shortages or engineering changes on released orders. • Assists the Planning Manager or Master Planner, as needed, regarding development of, or changes to, Planning or Scheduling processes. • Participates in analysis and management of WIP, Finished Goods and Component inventory levels • Works with Project Management, as assigned, to process project orders, track order to completion, analyze project costs and prepare and process project invoicing and closing. • Acts as the primary customer contact for all return issues, as assigned: Process Return Material Authorization (RMA) issue, return routing changes, return receipt and issue, return cost analysis and tracking of returns through shipment and invoicing per defined guidelines. • Works with Finance to investigate and resolve Accounts Receivable issues. • Assists other team members, as needed, to ensure customer needs are met. Other information: • Excellent written and verbal communication skills • Effective interpersonal skills • Effective multitasking skills and the ability to take on additional responsibilities as required • Effective organization and prioritization skills • Demonstrate high attention to detail • Ability to work with diverse groups • Demonstrates discretion, confidentiality, independent judgment and professionalism. • Ability to work with minimal supervision and guidance, exercising discretion and independent judgment. • Understanding of and ability to use continuous improvement tools. • Strong customer service and client focus • Working knowledge of productivity tools, including Microsoft Office products and WebEx conferencing software • APICS Certification (CSCP/CPIM) is a plus. • Understanding of the extended process of material procurement, inventory analysis and advanced planning techniques. • Entry level spreadsheet knowledge and basic computer knowledge • Understanding of the extended process of order receipt and entry, material procurement, order release, assembly, shipment and invoice payment • Understanding of the extended process of return debits and credits, return receipt and routing generation, Process Feedback System (PFS) entry and order release, return/project cost analysis and return/project invoicing and shipment • Understanding of Enterprise Resource Planning (ERP) tools (MAPICS, Baan or equivalent) • Ability to handle returned product following all appropriate handling and ESD guidelines • Ability to perform functions of unpacking an verifying returned product up to two hours per day; Ability to prepare returned product for release to Production • Participate in a continuous improvement activity • Ability to work overtime requests when needed Complexity: Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally. Discretion: Learns to use professional concepts. Applies company policies and procedures to resolve routine issues. Supervision: Normally receives detailed instructions on all work. Education: • High School Diploma and 5 years of experience in administrative scheduling support or manufacturing, or 4 year degree and 1 year experience or internship in a manufacturing environment Geographical Location: Minnesota:Rochester Physical Location: Rochester, MN Shift: Shift 1 Work Schedule: M-F 0800-1630 Full Time In our innovative environment, you'll work with cutting-edge technology, leading the way in engineering design and delivering world-class manufacturing services for products that make a real difference in the lives of others. At Benchmark, your career is more than just a job. It's an opportunity to be part of something bigger, where your work matters and helps shape a brighter future for everyone. Together, we will achieve extraordinary things. Compensation Range:$19.59 to $24.49 USD. Many factors are considered in compensation decisions, including but not limited to skills, certifications, licensures, experience, training, incumbent data, and other business needs. Benefits and Other Compensation: Benchmark provides a comprehensive benefits package, including a Bonus Plan, 401(k), Paid Time Off, and Health, Dental, and Vision Insurance, all based on scheduled hours. Benchmark complies with applicable state and local employee leave laws. Application Deadline: This job posting will remain open until filled. Additional Notices: Benchmark adheres to applicable state and local laws regarding employee leave benefits. This includes, but is not limited to, providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. Candidates applying for remote work based in Washington state, may obtain PTO eligibility for this position by emailing careers@bench.com. Export Control: This job position may include access to controlled information or technology covered under applicable U.S. export control laws. As such, employment for this job position may be contingent on either verification that an applicant falls under the definition of a "U.S. Person" (which includes U.S. citizens, U.S. lawful permanent residents, and those granted U.S. asylum or refugee status) or on the Company timely obtaining any necessary export license required under federal laws. The Company evaluates such export license situations on a case-by-case basis and may decline to proceed with a job applicant in its sole discretion since export license applications can take many weeks to be processed. Benchmark is an equal opportunity employer. We are bringing together a dynamic workforce with unique talents, life experiences, cultures, and perspectives to promote an innovative, collaborative, and creative place to work. If you need assistance or an accommodation due to a disability, please email us at careers@bench.com.

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<h3>OUR MISSION</h3>
At Benchmark, we believe local businesses are the foundation of our communities and they need our support now more than ever. We are incredibly grateful for our retailers (aka your local jewelers) which is why we are starting our Support Local Roots program. Since a large portion of purchases are made online, we are giving a significant percentage of every order placed on our website to your nearest or selected Local Roots Retailer. With this program we are hoping to give back to our communities and support our “roots”.  
<h3>HOW TO SUPPORT A LOCAL ROOTS RETAILER</h3>
It’s very simple, all you have to do is purchase a ring from our website. We find the Local Roots participating retailer closest to your location and give them a significant portion of your sale.   
<h3>HOW CAN I FIND MY LOCAL ROOTS RETAILER?</h3>
We have several Local Roots retailers so finding one near your location shouldn’t be a problem. Simply go to the <a href="https://www.benchmarkrings.com/find-a-retailer">Find A Retailer</a> page, type in your zip code, and look for any retailer that has the Local Roots symbol beneath their partner status badge.
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<div><img src="https://assets.benchmarkrings.com/media/6337298_local_roots2x_thumb.png?1607953861" alt="Local Roots"></div>

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