Administers contracts and group billing; conducts client meetings to review agreements; manages prepayments, refunds, amenity charges, damage charges, outstanding balances, collection follow-up, final invoices, and weekly or recurring revenue reports in partnership with departmental finance staff. Administers work control systems and provides leadership for the full life cycle of maintenance, custodial, and facility service requests, ensuring requests are appropriately routed, prioritized, escalated, tracked, documented, and closed aligned with established expectations.