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Services Representative

Establish, develop, and maintain strong member relationships through face-to-face interactions, telephone communications, and written correspondence in addition to providing a consistent level of service which is timely, thorough, and responsive to all members. Record all types of account transactions into the Credit Union accounting system and maintain a high degree of accuracy in performing member account transactions and accounting for cash.

KBSkills

ACTIVE

The Relationship Specialist I will efficiently service and deliver Credit Union financial services to currentand prospective members. The position will provide member transaction and account related servicesand assistance by determining the member's needs in person, over the phone, and through electroniccommunication. The individual will process requests in a friendly, professional, accurate, timely, andefficient manner. This position will also promote, advocate, and deliver all deposit related products and services including,but not limited to: savings and checking accounts, debit cards, certificates, and referrals to a lender forloans etc. Other assigned tasks may include, but are not limited to, new member follow-up support,mortgage processing support, quality control audits and reviews, and other tasks which contribute to anoverall high quality member experience. Primary Functions<ul><li>Establish, develop, and maintain strong member relationships through face-to-face interactions, telephone communications, and written correspondence in addition to providing a consistent level of service which is timely, thorough, and responsive to all members.</li><li>Represent the Credit Union in meeting a broad range of financial service needs.</li><li>With limited supervision, responsible for servicing the needs of existing and prospective members ,as well as referral of related services.</li><li>Identify situations when it is best to refer a member to other personnel to effectively exceed the member expectations.</li><li>Interaction with management and other Credit Union staff to achieve the highest level of Credit Union service to members.</li></ul>Key Areas of Responsibility <ul><li>Primary teller in the branch which may include opening or closing the branch location independently and / or without supervision.</li><li>Responsible for performing and facilitating a wide range of account related transactions daily in person, over the phone, or through electronic communication.</li><li>Will have vault combinations/responsibilities which include maintaining cash, buying and selling cash, and cash related audits.</li><li>Provides a consistent and professional level of quality service which is timely, thorough, and responsive to all members.</li><li>Respond to routine requests and inquiries to resolve member concerns or complaints with Credit Union services, products, or software.</li><li>Establishes, develops, and maintains strong member relationships by providing a consistent quality level of service which is timely, thorough, and responsive to all members and exceeds expectations.</li><li>Take ownership of member problems, concerns, or complaints until they are resolved to the member's satisfaction which includes involving management or other resources when necessary.</li><li>Recommend products and services which fulfill the member's need.</li><li>Look for and act upon new product and service referral opportunities to meet established goals. Provide other teller support services as needed to meet the needs of each member.</li><li>Record all types of account transactions into the Credit Union accounting system and maintain a high degree of accuracy in performing member account transactions and accounting for cash. </li><li>Work on a variety of special projects that may be assigned to support Credit Union operations.</li><li>Provide administrative support for management personnel as needed.</li><li>Present a professional image of Four Points Federal Credit Union and provide a service experience which exceeds member expectations.</li></ul> Basic Requirements<ul><li>High school diploma and minimum one year experience in a cash handling environment, or equivalent.</li><li>Working knowledge of credit union products and services.</li><li>Strong service, communication (verbal and written), and effective team skills.</li><li>Effectively utilize computer technology and a wide variety of software applications and accounting systems. </li><li>Organizational and time management skills.</li><li>Present a professional and friendly image of Four Points Federal Credit Union and provide service which consistently exceeds member expectations.</li></ul>Physical Demands<ul><li>Prolonged periods sitting at a desk and working on a computer.</li><li>Good manual dexterity for the use of common office equipment.</li><li>Must be able to lift up to 15 pounds at a time.</li></ul>EEOFour Points Federal Credit Union is an Equal Opportunity Employer and does not discriminate againstany employee or applicant in employment opportunities or practices on the basis of race, color, religion,sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disabilityor any other characteristic protected by law. Four Points Federal Credit Union is committed to providingreasonable accommodations to individuals with a disability to perform essential functions. Applicants witha physical or mental disability who require a reasonable accommodation for any part of the applicationor hiring process, may contact the Human Resources at hr@fourpointsfcu.org.Note:The above information on this job description has been designed to indicate the general natureand level of work performed by this employee. It is not designed to contain or be interpreted as acomprehensive inventory of all duties, responsibilities and qualifications required of employeesassigned to this job. Compensation details: 17 Hourly Wage PI0a7e50f2e22a-25401-37640529

FOUR POINTS FEDERAL CREDIT UNION

Relationship Service Specialist I

Accounting

Accounting Software

Administrative Skills

Communication Skills

Credit Union

Customer Experience

Customer Support/Service

Financial Services

High School Diploma

Loans

Mortgage

Operational Support

Presentation/Verbal Skills

QoS (Quality of Service)

Quality Control

Sales

Set Goals

Time Management

jobtargetdirectftpin

OFFSITE

YEAR

Cashier

Our convenience store and gas station come alive in the morning, buzzing with commuters, early birds, and regulars relying on us for their morning essentials, including our much-loved coffee. Early Bird Cashier: Handle morning transactions swiftly and cheerfully, helping customers start their day on a positive note.

Salary

HOUR

<h3>Overview</h3>Rise and shine with us! As a Morning Shift Associate, you'll be the first smile our customers see, setting the tone for their day. Our convenience store and gas station come alive in the morning, buzzing with commuters, early birds, and regulars relying on us for their morning essentials, including our much-loved coffee. If you love starting your day early and being part of the morning rush, this role is for you. Embrace the energy of the sunrise shift where every day begins with opportunity and optimism.Why Join Us:<ul><li>Energetic Morning Environment: Thrive in the bustling atmosphere of the morning shift.</li><li>Early Finish: Enjoy the rest of your day with early shift completion.</li><li>Growth Opportunities: We believe in promoting from within and supporting your career goals.</li><li>Flexible Scheduling: We understand the importance of work-life balance.</li><li>Paid Time Off: Earn time off to relax and recharge, knowing your hard work is valued.</li><li>Retirement Savings Plan: Plan for your future with our 401(k) program, featuring a generous 6% match.</li><li>Weekly Pay: Enjoy the convenience and security of receiving your paycheck every week.</li><li>Pay Rate: $12/hr</li><li>Looking for a part time morning shift associate for weekend days.</li></ul><h3>Responsibilities</h3><ul><li>Dawn-Time Customer Champion: Greet the early risers with warmth and energy, making their first stop of the day a delightful one.</li><li>Morning Merchandising Magician: Restock and organize shelves, ensuring the store looks fresh and inviting for the day ahead.</li><li>Coffee Connoisseur: Keep the coffee station well-stocked and inviting, ensuring that fresh, hot coffee is always ready for our customers.</li><li>Early Bird Cashier: Handle morning transactions swiftly and cheerfully, helping customers start their day on a positive note.</li><li>Safety Steward: Maintain a secure and safe environment for all, especially during the busy morning hours.</li><li>Team Morning Collaborator: Work alongside other morning enthusiasts, ensuring everything runs smoothly during the peak rush.</li><li>Facility Morning Star: Keep the store, including restrooms, sparkling clean, and welcoming as the day begins.</li><li>Outdoor Space Caretaker: Ensure the outside area is neat and attractive for the day's first customers.</li><li><ul><li>Other duties as assigned</li></ul><h3>Qualifications</h3><ul><li>Age Requirement: Must be 18 years of age or older if located in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO. For all other states, must be 21 years of age or older.</li><li>Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.</li><li>Communication Skills: Ability to read, write, speak, and understand English effectively.</li><li>Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.</li><li>Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.</li><li>Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.</li><li>Personable and Positive: You have a friendly demeanor and a knack for making people feel welcome.</li><li>Detail-Oriented: You notice the little things that make a big difference in a customer’s experience.</li><li>Reliable and Responsible: You’re punctual, trustworthy, and take pride in your work.</li><li>Flexible: You’re adaptable and ready to take on a variety of tasks in our fast-paced environment.</li><li>Experience is a Plus: Previous experience in retail or customer service is appreciated, but not required. We believe in learning on the job!</li></ul>Benefits: For information on benefits offered, please click on the hyperlink below.https://gpminvestments.com/careers/Equal Opportunity EmployerGPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.This Organization Participates in E-Verifyhttps://gpminvestments.com/wp-content/uploads/2023/09/federal-e-verify-participation-poster-es.pdf.pdf#J-18808-Ljbffr</li></ul>

GPM Investments LLC

Cashier/Sales Associate - Morning/Daytime Shift

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